@ThitaMi@Flight_Refunds@vueling They are a nightmare! I've been battling with them for months! Now been told I'll get one nearly 3 weeks ago and I've had 5 emails in the last 5 days saying it's on the way to my bank! Still waiting. Try writing to the CEO [email protected]
I know! As I've said before in my tweets they LIE to try and keep their PAYING ANGRY Customers happy! Complete mess of a company! @vueling@CTSI_UK@BBCWatchdog I even put a screenshot of the message in my tweet!
@Mark23022@vueling@Flight_Refunds@BBCWatchdog@CTSI_UK Mark, the same here. In the e-mail that you receive after filling in your account information they say a couple of days and when you DM they say it takes 30 days to process and when you ask why it takes so long they DM you and say it takes 30 working daysโฆ
@vueling Is this another attempt on not to pay we! The indicated time frame was in a couple of days as you can see in the screen shot! Again! Bad customer service! And am I being refunded for the return journey! That still hasn't been answered! @Flight_Refunds@CTSI_UK@BBCWatchdog
@vueling So I finally got my link to get to get a refund on the 23/06 confirmed it would be in my bank in the next few days! 12 Days later I'm still waiting! When will I get my refund?? @Flight_Refunds@BBCWatchdog@CTSI_UK
And @vueling I've tried to reset my PW to log in multiple times and no email has been sent! Sort that out also! @Flight_Refunds@BBCWatchdog@CTSI_UK Can Vueling do anything correctly!
So @vueling fianlly sent me a link to get a full refund. Guess what? Link doesn't work and also it as a return flight and the email impies it's only one way! Sort it out! @Flight_Refunds@CTSI_UK@BBCWatchdog
I booked a flight with @vueling , they suddenly changed my 2 hour flight and put a 10 hour stopover flight instead. I want a refund but there is no way to contact the customer service. This is the worst airline company Iโve ever seen!! Please @vueling answer me!
@vueling YOUโRE IGNORING ME! TERRIBLE CUSTOMER SERVICE. NO RESPONSIBILITY BEING TAKEN! YOU DONโT CARE ABOUT YOUR PAYING CUSTOMERS! THIEVES AND LIARS! @Flight_Refunds@BBCWatchdog@CTSI_UK