Mark Stanley

[Mark Stanley @markstanley310]

Clinicians may not know whether a prescribed drug will require prior authorization until after the prescription has been rejected by the pharmacy, which leads to frustration among prescribers and patients and delays in care. This c…https://t.co/IhCeqy7sZN https://t.co/ZGe47QFLS5

[Mark Stanley @markstanley310]

Of all variables related to any messaging, "how" is most important. One thing we should have learned from recent events is the importance of understanding the audience, the use of phrases that cause the recipient to question credib…https://t.co/ARWJs99Nx1 https://t.co/rKaFSvZGp7

[Mark Stanley @markstanley310]

AI will force us to do things differently. So long as we understand what it's good at, and what humans are good at, the collaboration could produce some pretty impressive results. https://t.co/R71DbyuinL

[Mark Stanley @markstanley310]

One characteristic of iconic companies is the value they recognize in long-term employees who possess institutional knowledge. When overall tenure is low, there simply aren't any resources who can resolve complex issues. Great comp…https://t.co/UidcCtdH4O https://t.co/yBIB3VAYWk

[Mark Stanley @markstanley310]

The only thing that matters is 'outcomes (results).' If the only way your company made money was to deliver a desired outcome, what would you do differently? https://t.co/rWvVXiOqUv

[Mark Stanley @markstanley310]

We are often surrounded by amazing talent and just don't know it because they seem so good at what they do that it seems easy. Do any of these profiles apply to you or someone you know?

#talent #talentacquisition, #leadership #lea…https://t.co/fchMVXujwT https://t.co/21vJqY2jsa

[Mark Stanley @markstanley310]

Very nice typology of new innovative primary care organizations — spanning comprehensive care providers, limited-service providers, and value-based care enablers. Source: NEJM

#primarycare #healthcare #medical #providers #nejm https://t.co/jQFDy0BP3p

[Mark Stanley @markstanley310]

Do you consider 'confirmation bias' when designing your VoC initiatives? Asking customers to pick from multiple choice options (that you created) is *not* the same as asking: why are you here?

How ≠ Why

#voiceofthecustomer #experiencedesign

[Mark Stanley @markstanley310]

Pro tip: It’s a good rule of thumb to never interrupt your competitors when they are making a mistake.

The data revolution makes it possible for companies to understand the changing relative importance of the variables that matter…https://t.co/zDRwnEmJHg https://t.co/u1YO8rpAnA

[Mark Stanley @markstanley310]

Ten things service leaders should consider when designing encounters with customers.

#custserv #experiencedesign #leadershipandmanagement https://t.co/jbDOVWjnDt

[Mark Stanley @markstanley310]

Delays in prescription fills are driven entirely by copayments at the pharmacy. Small copayments can nudge consumers to use health care judiciously and carefully. But copayments that lead people to delay important health care are i…https://t.co/rcsiRMwk04 https://t.co/ip8AzfzsNI

[Mark Stanley @markstanley310]

More than three in five Americans (63%), are currently living with or managing a chronic health condition(s); virtual primary care may help them take charge of their health.

#health #help #experiencedesign #healthcare #healthandwe…https://t.co/lJ8YeIFTnf https://t.co/jp8pDRE09v

[Mark Stanley @markstanley310]

If Twitter hasn't changed its content moderation strategy yet they have a 'massive' revenue drop, what else could be the cause? Take all the time you need to think of an answer, I'll wait.
https://t.co/5LAdJKxsHn

[Mark Stanley @markstanley310]

Christopher Chen, MD is more than a visionary. He practices what he preaches and can prove it works -- and it works really well! We could all learn from what he does.

#TransformativePrimaryCare #primarycare #healthcare #healthcaretransformation https://t.co/4LBLJH4vJF

[Mark Stanley @markstanley310]

Auto-complete may be good at finding words commonly found together, but that should not be conflated with understanding their meaning.
#AI #kmworld #machinelearning https://t.co/AaVDXY5V9t

[Mark Stanley @markstanley310]

Many business-to-business (B2B) vendors spend much of their sales and marketing resources on misplaced activities.
#b2b #salesandmarketing #software #tech #digital #hbr https://t.co/o63Z692cMw

[Mark Stanley @markstanley310]

My vision on the art of the possible for #healthcare.

#experiencedesign #providers #payers #integratedcare #managedcare #physicians #healthcaretechnology #digitalbusinesstransformation #custserv https://t.co/iuXL5PqhT0

[Mark Stanley @markstanley310]

https://t.co/jbTovZxAxR

[Mark Stanley @markstanley310]

#experiencedesign #experienceeconomy #leadership #extraordinarypeople https://t.co/gWMF3b96cH

[Mark Stanley @markstanley310]

https://t.co/vyjndsELiK