Marsha Collier

NYT Bestselling eBay/Tech Author (1M+ sold) • Android, Social Media, Host X #CustServ chat • 2000+ episodes 🎧 #TechRadio – All networks • Geek out 🚀

[Marsha Collier @MarshaCollier]

🎁Great Gift for your Android friends!

My 📲 "Android Smartphones For Seniors For Dummies" 📖 is not just for seniors - it's for for anyone who wants to learn the tech without the ✨ fluff! My publisher, @ForDummies, used larger-print type and full-color images to make learning more fun!

https://t.co/FgFyzDpbcn

[Marsha Collier @MarshaCollier]

Social Media Advertisers Still Struggle to Reach Target Audiences
🎯 "When managing campaigns across multiple social / walled gardens, respondents indicate that different optimization levels per platform is their top marketing challenge, ahead of budget reallocation complexity and lack of unified cross-platform reach."

[Mark Carruthers @MarkC_289]

@GregOrtbach A10: I tried to impress upon my employees that their words, their actions, their treatments of customers all represented the business which was what was generating a living for all of us, so we should all want our customers to always think positively about us.
#CustServ

[Marsha Collier @MarshaCollier]

We had an enlightening customer service chat tonight! If you missed it, follow the hashtag.
Thanks to @rustysteelwool @MarkC_289 @Maewmb @SeanUM_China @DreaVilleneuve for some quality opinions. Our next #custserv chat is November 24. See you then?

[Marsha Collier @MarshaCollier]

@GregOrtbach Let your employees (at all levels) know that they are valued. Instill a solid culture by running your business fairly. Everyone will understand that the customer is what makes the business run.
#custserv

[Greg Ortbach @GregOrtbach]

Q10 | #custserv

Do all your employees realize that they are a front line for customers? How do you strengthen that?

[Marsha Collier @MarshaCollier]

@MarkC_289 That's for sure (and very sad).
#custserv

[Marsha Collier @MarshaCollier]

Q5 | #custserv

Do you have a formal coaching/mentoring program? If you’re the owner, do you have a coach?

[Marsha Collier @MarshaCollier]

@MarkC_289 @GregOrtbach Teach by leading. You've always been good at that.
#custserv

[Marsha Collier @MarshaCollier]

@GregOrtbach @startca Well, my alarm company is the worst of the worst when it comes to customer service, but they've been bought out by a private holding company. Maybe there's hope. #custserv

[Marsha Collier @MarshaCollier]

Q9 | #custserv

If there were one thing you could change in the culture of your current company, what would that be?

[Greg Ortbach @GregOrtbach]

Q8 | #custserv

If you were to start a new business tomorrow, what would you include to encourage a great culture of service?

[Marsha Collier @MarshaCollier]

@DreaVilleneuve @GregOrtbach Reading the grammar online makes my head spin.
#custserv

[Marsha Collier @MarshaCollier]

@MarkC_289 There seem to be very few upward moving examples in #custserv these days.

[Marsha Collier @MarshaCollier]

Q7 | #custserv

Can you name 2 companies where culture has changed dramatically (for better or worse)? Why did it?

[Marsha Collier @MarshaCollier]

@DreaVilleneuve @GregOrtbach Rude has become a defacto response, along with bad grammar and lack of manners. #custserv

[Marsha Collier @MarshaCollier]

@GregOrtbach Employees can learn from each other by encouragement. That builds a strong bond and positivity.
#custserv

[Greg Ortbach @GregOrtbach]

Q6 | #custserv

If you have employees, how do they learn from each other? What do they learn?

[Marsha Collier @MarshaCollier]

@DreaVilleneuve The pain is real
#custserv

[Marsha Collier @MarshaCollier]

Q3 | #custserv

How does your company convey its customer focus to newcomers?

[Marsha Collier @MarshaCollier]

@MarkC_289 @GregOrtbach You know I'm an Android girl. Everytime I go to iOS, I switch back.
#custserv

[Marsha Collier @MarshaCollier]

Q1 | #custserv

Are cultures created and manageable, or do they just happen?

[Marsha Collier @MarshaCollier]

@SeanUM_China @GregOrtbach That is sad. There's also the issue of training a new employee. #custserv