Martin Taylor

Husband, Dad, animal lover, mental health supporter, Christian. Civil Servant. I believe a great culture is the answer to many organisations failures! #teamhmrc

[Martin Taylor @MartinATaylor79]

My WHY is to over come problems in order to make things happen SO THAT we can grow and deliver meaningful change together #startwithwhy

[Martin Taylor @MartinATaylor79]

@EmiratesSupport ho can you give me some advice in respect of my future flight, what are my cancellation options how much do I lose versus moving flight FCO advises against all travel at min to Dubai

[Martin Taylor @MartinATaylor79]

@EmiratesSupport Thanks had not spotted in your response to dm hae done that

[Martin Taylor @MartinATaylor79]

@EmiratesSupport hi ca you hep me obtain my ems number and also advise what steps I can have in respect of refund

[Martin Taylor @MartinATaylor79]

@EmiratesSupport Hi to complete I need my emd number

[Martin Taylor @MartinATaylor79]

@VodafoneUK hello I was due install today between 8am and 1pm appreciate it is12:46 but still nobody has been to install fibre or had call

I can’t access my account and your online chat won’t let me past asking for phone number

[Martin Taylor @MartinATaylor79]

@CustomerRe9304 Would rather deal with actual virgin opposed to Ava account but thank you

[Martin Taylor @MartinATaylor79]

@virginmedia

Hello sorry been on your chat for 20 mins Mohamed joined chat but never responded !

I am awaiting refund of credit which was promised within 7 days it’s now well over that

[Martin Taylor @MartinATaylor79]

@_parcelforxce I am following

[Martin Taylor @MartinATaylor79]

@_parcelforxce hi can you help EMS parcel has been stuck on same update since 10th as exported it should be with me within 5 days it suggested when I paid extra

[Martin Taylor @MartinATaylor79]

@parcelforce yellow can you help I have EMS parcel when it was sent I was told it would the 4-7 days but it’s been stuck in same update since Tuesday

It shows it’s expected but your tracking shows same

[Martin Taylor @MartinATaylor79]

@virginmedia It’s back per in declared outage, as your whistleblower confirmed , its due to go off again tonight for 4th night in row ! You realise that most people rely on on internet for communications and for tv and sport due to sky glass ! It’s odd you are content to take £££

[Martin Taylor @MartinATaylor79]

@virginmedia entire east durham offline ? Planned repairs I was told. Do you not notify your customers

[Martin Taylor @MartinATaylor79]

@virginmedia Not sure if you are reading these or auto responding from script you are not updating your page with planned outages we know it’s been planned as it’s been every day and one of your staff in area under anonymous bad has confirmed it, I raised this at 6pm said would happen at 8:30

[Martin Taylor @MartinATaylor79]

@virginmedia No planned work, yet 3 days in row you’ve got planned work and you’re doing it again tomorrow

[Martin Taylor @MartinATaylor79]

@virginmedia Is not a drop it’s every night and will be same tomorrow, a local worker for Virgin has said it’s landed maintenance that you didn’t have time to tell folk about? So you chose busiest time, and now 3 days in row! But you managed to send my bill at 7:59

[Martin Taylor @MartinATaylor79]

@virginmedia This doesn’t help

[Martin Taylor @MartinATaylor79]

@virginmedia @CharlotteG49201 Charlotte don’t waste your time checking this or when they looked stunned ! They know all about this so does the chief exec - this will happen again tomorrow as well. The just choose not to tell us! I raised it earlier with them ! Email in to complaints via CEO

[Martin Taylor @MartinATaylor79]

@virginmedia Now off again, no formal notation no communication yet happy to send me my bill trust for £68 !

[Martin Taylor @MartinATaylor79]

@virginmedia Doesn’t work if this is true and let’s hope this isn’t true as Virgin Media being done is constant theme