Mary OBrien

#Founder, #GrowthHacker, #SmallBusiness #Marketer, #OrgDev & #Training #Consultant, #StartUp #Mentor, Avid #Foodie, Conscious #Traveler, #WoodenJigsawPuzzle Fan

[Mary OBrien @MaryOBrien]

@SingaporeAir Just to put this in perspective - We had a similar cancellation in December with @VirginAtlantic in December. 10 minutes to speak to an agent and the miles/fees refund was processed in 10 days. With @SingaporeAir, it has been 2 calls, 3 form requests, and 6 emails. NO RESULTS.

[Mary OBrien @MaryOBrien]

Someone explain to me why @SingaporeAir wins awards for customer service. Our experience has been awful! Cancelled flight due to Covid in Jan. Still waiting for miles and fees to be reimbursed. Have to wait 15 days for response to any email. 1.5hr hold time if you try to call 😖

[Mary OBrien @MaryOBrien]

@SingaporeAir So, take longer I understand. But seriously? 5 months? That’s completely outrageous.

[Mary OBrien @MaryOBrien]

@SingaporeAir Yes. Multiple times. I keep getting back emails asking for flight details, telling me someone will take care of it. Why do you need that? I have a case number from January, which I have provided. Again. MULTIPLE TIMES.

[Mary OBrien @MaryOBrien]

@EddieBauer could you please fix your website? I’ve been trying to check out for two days now. Over $800 in my cart and no way to login in to rewards or view the cart again as the site keeps crashing. That‘s no way to run a business. 3rd time this year 😐

[Mary OBrien @MaryOBrien]

Check out Posture Keeper | Pain Relief & Perfect Posture in 60 Seconds by Shirley Tan on @Kickstarter https://t.co/la4YeCoMm3

[Mary OBrien @MaryOBrien]

Please join me in supporting a talented #Startup #Fashion #Business. These #ladies need your support. become a #Pashionista @Kickstarter https://t.co/N2cze8br5c

[Mary OBrien @MaryOBrien]

One of the great teams pitching at the Angel Conference tonight. Alex from @Motoroso is passionate about his industry and give a great presentation.

[Mary OBrien @MaryOBrien]

Hanging out at our first annual Angel Conference in San Lis Obispo. The wonderful John McFarlane from @Sonos is giving the keynote

[Mary OBrien @MaryOBrien]

Here’s what Americans need to know about the UK’s health system | James Ball https://t.co/3nSyEi3li5

[Mary OBrien @MaryOBrien]

Thank you so much to everyone who contributed!

We are shutting down the GoFundMe now so M... https://t.co/stZRK9XWBE

[Mary OBrien @MaryOBrien]

Hi Everyone,

Thank you so much for your concern, caring and support for Mary Huffman.... https://t.co/stZRK9XWBE

[Mary OBrien @MaryOBrien]

Mary wanted to share a big big thank-you to everyone for helping. This has been a very chal... https://t.co/stZRK9XWBE

[Mary OBrien @MaryOBrien]

I'm raising money for Mary Huffman’s Medical Expenses. Click to Donate: https://t.co/7nl0kNlGYR via @gofundme

[Mary OBrien @MaryOBrien]

I Support Net Neutrality | U.S. Congressman Salud Carbajal https://t.co/Sak5XFHarj

[Mary OBrien @MaryOBrien]

I'm raising money for Mary Huffman’s Medical Expenses. Click to Donate: https://t.co/7nl0kNlGYR via @gofundme

[Mary OBrien @MaryOBrien]

.@SenFeinstein Microbusinesses like mine are able to thrive because of #netneutrality. Help us stop the FCC's plan to kill these rules

[Mary OBrien @MaryOBrien]

We love @ShipStation but their #CustomerSupport has gone to crap ever since they got bought by @Endicia.

[Mary OBrien @MaryOBrien]

@ShipStation @jeantravelbean That mission doesn't seem consistent with the way you have buried the live chat request for your users #FAIL. It's NOT helpful!

[Mary OBrien @MaryOBrien]

Good observations from @Bill_Gross @Idealab.Top 8 Things I Learned at TED 2017 https://t.co/46PcfjMKWf