11. Work ethic:
• Take responsibility for your work.
• Always show up and deliver on time.
• Always keep your commitments.
• Never deflect blame on to others.
9. Emotional intelligence.
• Never act impulsively.
• Take a step back when you're upset.
• Understand what you're feeling.
• Understand the consequences of your actions.
• Then proceed accordingly.
5. Empathy:
• Take a genuine interest in other people.
• Look at things from their perspective.
• Acknowledge their feelings.
• Never judge and always be supportive.
• Be generous with your time and attention.
2. Persuasion:
• Identify what other people care about.
• Create stories that resonate with them.
• Communicate those stories with brevity and emotion.