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Former Sprint customers/T-Mobile customers affected by the price increase: ChatGPT's Codex may have found the clause/contradiction @TMobile does NOT want people looking at:
T-Mobile's own 2026 FAQ says the legacy plans being retired were covered by Un-contract or Last Month Price Lock, described as promises that “only you” can change what you pay.
But Sprint/T-Mobile also told Sprint customers their plan would stay the same and they didn’t have to change it unless they wanted to.
So how can T-Mobile force us onto new plans and charge more?
I don’t even have my old Sprint plan docs anymore because everything was online and Sprint/T-Mobile deleted or buried the records. But T-Mobile has them.
Every former Sprint customer should demand, in writing:
1. My old Sprint plan name/SOC
2. Whether it had Un-contract or Price Lock
3. The exact clause allowing forced migration
4. The exact clause allowing a price increase
And if our old Sprint records disappeared because everything was online, that’s not on us. T-Mobile has the records. Make them produce the plan name, SOC code, and price-lock terms.
What To Do Now:
Send a written billing dispute / Notice of Dispute before 60 days from the first bill with the forced change or new charge. Use T-Mobile’s listed Customer Relations address: T-Mobile Customer Relations,
P.O. Box 37380, Albuquerque, NM 87176-7380.
1. Sprint/T-Mobile’s own archived Sprint transition page told Sprint customers: “One thing that will stay the same is your plan – you don’t have to change it unless you want to.”
Source: Archived Sprint “Welcome to Your New Experience” page (https://t.co/tVRWYbDtgU)
2. T-Mobile’s current 2026 plan-update page says these old plans are being retired, some customers will see an increase, and the affected plan was covered by either Un-contract or Last Month Price Lock. It
describes those promises as “only you have the power” to change what you pay.
Source: T-Mobile 2026 Plan Update (https://t.co/BizJfPeX4l)
3. T-Mobile’s own current Terms say they generally can change plans with notice, but they carve out accounts with a “price-related promotion” and say the monthly recurring service charge will not increase
except according to that promotion’s terms.
Source: T-Mobile Terms & Conditions (https://t.co/N26KM0R7QQ)
That creates the pressure point: a forced retirement/migration is not you choosing to change plans. If your Sprint-origin plan was covered by a price promise, T-Mobile should have to identify the exact
term that lets it involuntarily retire the plan and raise the price anyway.
@TMobileHelp #tmobile #tmobilepriceincrease
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