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@BecMajor @Lucy_Webster_ Bec.
We welcome anyone who passes our criminal, solvency and marital checks, onboard as a member.
Before taking any membership fees, we have a pragmatic discussion about what members can expect. We believe that not doing so would be remiss.
@AFCJupes @secretspartacus@Lucy_Webster_ Rhys.
We personally interview every member for up to 2 hours to get to know them fully. Political leanings, age, sexuality martial status and children are all often discussed during this process, yes.
@Annie3H@Lucy_Webster_ Annie
We do not alter our pricing based on anyone's characteristics. To do so would be unfair. We are transparent by managing everyone's expectations prior to taking any membership fees from them. We should have been more compassionate in our messaging and have learned from this.
@PhillipCWDE@Lucy_Webster_ Phillip
The email was poorly worded but the advice was based on real life experience, not prejudice. We agree that society does have a long way to go on the issue too. We should have been more sensitive but stand by being transparent before taking sums of money from our members.
@secretspartacus@Lucy_Webster_ Judy,
We do not discriminate. We always advise our prospective members that some memberships are more or less challenging than others.
We prefer to be transparent about this before taking any money from our members. The choice is then theirs.
@Lucy_Webster_@Lucy_Webster_
We are truly sorry for the upset that our email has caused you.
We welcome people from all walks of life and wanted to make you aware of the pragmatic challenges that we have faced in the past, before taking any fees from you, for you to make a decision with.