Mathias Privat

Passionate about tech | #CustomerSucess advocate | @Grenoble_EM alumni *Views my own*

[Mathias Privat @MathiaSFDC]

@darrenfourie hi Darren, I am your neighbor, I sent you a PM on LinkedIn as I didn’t have any other way to contact you. Many thanks

[Mathias Privat @MathiaSFDC]

@British_Airways @Ca5Andres Yes Pip, I did. On 13 November. We can take it in DM if you want and that’s fine if it’s not speeded up, as long as it’s taken care of.

[Mathias Privat @MathiaSFDC]

@British_Airways @Ca5Andres Again my fiance got a 600£ refund and 50£ voucher with BA, which is the minimum I would expect for compensation. Could you please help me?

[Mathias Privat @MathiaSFDC]

@British_Airways @Ca5Andres Therefore I was never able to get a compensation number. Instead I was given an incident number: 191112-002991. But when calling the customer service, they wouldn’t understand why I don’t have a compensation number.

[Mathias Privat @MathiaSFDC]

@British_Airways @Ca5Andres Same thing by using the itinerary, your system would recognize the 1st flight (DUB-LHR BA823) but wouldn’t recognize the 2nd (LHR-BOG AV121 with Avianca) and 3rd flight (BOG-BGA AV8572 with Avianca) screenshot:

[Mathias Privat @MathiaSFDC]

@British_Airways @Ca5Andres The main issue here is that I needed a compensation case to be created for this, but your system wouldn’t recognize my booking number SF6CKX. Screenshot here

[Mathias Privat @MathiaSFDC]

@British_Airways @Ca5Andres Can you please look into this for me? I reached out to BA customer service on 11/11 as I didn’t get any reply on my case. Spent 1 hour being brought to different departments, nobody was able to retrieve my original case. Your help would be much appreciated.

[Mathias Privat @MathiaSFDC]

@British_Airways @Ca5Andres My booking Ref was SF6CKX.
Affectzed Flight #: BA0823 on the 24/10. Due to delay my flights # AV121 (London-Bogotá) and AV8572 (Bogotá-Bucaramanga) got affected. My fiancé @Ca5Andres had the same issue with booking ref KHJJ8P, and he got from @British_Airways 600€ +£50voucher

[Niall Brady @niallusmaximus]

I’m very proud to be a part of the Salesforce #ohana today.

Our $1m grant to Educate Together was the icing on a towering cake.

@salesforce @salesforcejobs @dpdwex @markstanley @SanjBhayro @cciauri @eileenomara @MarkHawkins @pink94109 @mmilano1968 @arseotero

[Mathias Privat @MathiaSFDC]

@AerLingus I just sent a claim to your customer service: 60 business days to get back to me?? No other airlines offers such a poor customer service in the 21st century!

[Mouchotte capucine @capucine_m]

https://t.co/DxM65R6guL

[Mathias Privat @MathiaSFDC]

Salesforce CFO to discuss about this plan with Emmanuel Macron today https://t.co/Dqn33OCox5 https://t.co/UclDCGAcD8

[Mathias Privat @MathiaSFDC]

#Lightforce : une initiative solidaire montée en un temps éclair pour apporter la lumière en plein pays Maasaï. Retour sur cette expérience exceptionnelle avec @literoflight https://t.co/aOxlH638qt

[Mathias Privat @MathiaSFDC]

Le 22 mars prochain aura lieu la 2ème édition de la Trailblazer Party, dédiée à la fidélisation client dans le B2B et le B2C. Venez participer à des ateliers interactifs suivis d'une session de partage d'expérience avec @AccorHotels https://t.co/JWeLbZzbIe

[Yann Menant @YannMenant]

Salesforce est partenaire de la 6ème édition du Gala des DSI organisé par L'Agora ! Venez échanger avec vos pairs le Mercredi 14 mars à partir de 18H au pavillon d'Armenonville, Paris 16. https://t.co/3aSlnAldMb

[Lionnel Paglia @LionnelPaglia]

RDV le 10 avril pour une journée dédiée au service client par Salesforce https://t.co/1aCrEjGYCY

[Mathias Privat @MathiaSFDC]

RDV le 10 avril pour une journée dédiée au service client par Salesforce https://t.co/35p0qRrtOM

[Mathias Privat @MathiaSFDC]

“Pour @adidas, le magasin n°1 reste notre site Web. Tout simplement. Salesforce est ainsi un partenaire important pour passer à l'action.” Kasper Rørsted, CEO https://t.co/4Rh8PyF1Xu

[Mathias Privat @MathiaSFDC]

Salesforce est partenaire de la 6ème édition du Gala des DSI organisé par L'Agora, l'évènement incontournable de la profession ! Venez échanger avec vos pairs le Mercredi 14 mars à partir de 18H au pavillon d'Armenonville, Paris 16. https://t.co/ntIHE0p017

[Mathias Privat @MathiaSFDC]

“Pour une entreprise comme la nôtre, c’est une révolution.” Jean-Pascal Tricoire, PDG @SchneiderElec https://t.co/Xagp1uat69