Not only the lack of communication, but the lack of care and disregard for my situation that THEY caused is disgusting. I hope to see this soon resolved, but as of now I will never be flying with @porterairlines again and I recommend you don’t either.
Last week, @porterairlines lost my ski bag, on my way to my ski trip in Banff. The bag contained thousands of dollars of equipment that I needed to both ski, as well as to go outside really, as it was floating around -30 degrees Celsius.
I have also emailed baggage claim, just to get a generic ‘sorry’ and we will get back to you in SIXTEEN business days. @porterairlines losing my bag has cost me a large amount of money, and ruined my trip entirely.
It has been 9 days, and no one from @porterairlines has communicated any sort of progress, their central baggage claim goes directly to the answering machine and does not respond to voicemails, and when I call guest services, they tell me I have to call baggage claim.