Matthew Allen

[Matthew Allen @MattAfromdaVA]

@Ryan_Bevans @SouthwestAir Blue skies and sun shine Midwest to the east coast.

[Matthew Allen @MattAfromdaVA]

@MStern19222262 @Coach_Laymon @SouthwestAir First call disconnect me at two hours.

[Matthew Allen @MattAfromdaVA]

@SouthwestAir The online option says to call and speak to an agent. I went from Chicago Midway to O’Hare, booked with a new airline to DC, made the trip, got to my car and got home. Total phone time on hold: 5 hours. Number of SW employees I’ve spoken with :ZERO. Do better SW, much better.

[Matthew Allen @MattAfromdaVA]

@SouthwestAir ATC problems that only affects SW air?. Riiiiiight!!! Use the app to rebook that then says to go see an agent. 3+ hours later. What a clown show. How much money did you take from the Govt to only fail your employees and customers this poorly?