Matt Easley

[Matt Easley @MattEasley]

@NHL you wouldn’t think 3 minutes would make a difference but the 15 minute intermissions of Olympic hockey is significantly less painful than the 18 minutes of the league’s. Please consider.

[Matt Easley @MattEasley]

@GMA basketball highlights every day but no love for the @NHL ? Your sister network @espn is broadcasting the games!

[Matt Easley @MattEasley]

@AmericanAir last tweet today, I hope. Did you miss or forget that I’m Executive Platinum? I’ve spent so much money on yall over the last decade. No one should have to endure this lack of follow through and follow-up, no matter how much they fly, but, way to abandon your elite

[Matt Easley @MattEasley]

@AmericanAir central baggage says I need receipts for my lost items, should my bag not be found. Some of these items I purchased a few years ago and no longer have receipts for. So, I’m gunna get hosed out of $1200 worth of ski equipment because ya’ll screwed up?

[Matt Easley @MattEasley]

@AmericanAir Central Baggage finally replied. But they did not address if I could rent skis for my upcoming ski trip as it seems obvious my skis won’t be found by then. Will American reimburse me for ski rentals? It is your fault, after all, that I will have to rent.

[Matt Easley @MattEasley]

@AmericanAir - I was so happy that someone called me on Saturday, requesting more info about my lost skis. Said he was going to check the warehouse at DFW and was in touch with someone at Denver. Said he’d call me back in a few hours. It’s been 72…

[Matt Easley @MattEasley]

@AmericanAir Still nothing from Central Baggage. They’re not responding because they have no information, My skis are gone, let’s face it. Just compensate me so I can get new skis in time for my next trip and let’s move on.

[Matt Easley @MattEasley]

@AmericanAir , EP member here. You lost my skis on AA420 DEN to DFW on president’s day. I have filed claims. Working with central baggage is excruciating. They don’t respond. Customer relations punted me back to them. I am going skiing again and need my skis! Someone help!

[Matt Easley @MattEasley]

@Complaincar_e Yeah, cuz this handle looks legit.

[Matt Easley @MattEasley]

@AmericanAir @AmericanAir 24 hours since you replied and yet no one in central baggage has been in touch. Crickets. If you wanted to borrow my skis, all you had to do was ask.

[Matt Easley @MattEasley]

@AmericanAir @AmericanAir it has been 3 days since I sent central baggage some questions and they have not responded to anything. They are the absolute worst.

[Matt Easley @MattEasley]

@AmericanAir DM sent. Thank you for the quick response!