Matt Fernley

Equity analyst, geologist, observer. All views are my own and my employer is Not Guilty!

[Matt Fernley @mattfernley]

@britishairways stuck at T5 for over an hour waiting for baggage. If you can't organise a p*ss up in a brewery don't try and run an airline. Ppl have been here for 3 HOURS. #disgrace

[Matt Fernley @mattfernley]

@British_Airways BA2608 took an hour to get through security, delayed and now 45 mins and counting at Naples waiting at baggage reclaim. Just awful.

[Matt Fernley @mattfernley]

@HeathrowAirport terminal 3 epic fail today. Hour to get through security (fast track), flight delayed and no communication. Used to be best airport, now absolutely worst. Pathetic @britishairways

[Matt Fernley @mattfernley]

@HeathrowAirport why the 40 minute queue to get to security? T3 Fast track not so fast! #awful #completejoke

[Matt Fernley @mattfernley]

@British_Airways we have checked in online for flight tomorrow am and my wife tested positive for covid. Can't get through on your phone line to change. Can you advise next step?

[Matt Fernley @mattfernley]

@British_Airways you've cancelled flights on two trips. You say I can change on Manage My Booking. I can't. You say I can call, but you're not taking calls. Or chats. Or seemingly any interaction with customers. How do I get in contact?

[Matt Fernley @mattfernley]

@MillenniumSW11 @wandbc Which dodgy outfit did you get to paint the tennis courts? #BatterseaPark #laughingstock

[Matt Fernley @mattfernley]

@British_Airways - can you help with my booking requests? I am totally at the end of my tether here with your non-existent customer service

[Matt Fernley @mattfernley]

@British_Airways a complete joke. If I want to book new flights I'm on hold for 1 minute. If I want to alter a booking or confirm one then I'm on hold for 15 minutes and counting... Rapidly going off travelling with @British_Airways

[Matt Fernley @mattfernley]

Oh @British_Airways - why are you so lousy? I try to confirm my booked flights online and your website falls over. I try to call someone and after leaving me on hold for ages you hang up on me...why do we bother?

[Matt Fernley @mattfernley]

@British_Airways offloaded again. No-one at check-in at Pisa airport to tell us where to go. Zero customer service. Again.

[Matt Fernley @mattfernley]

@British_Airways now over an hour since our flight was cancelled. No news. No customer service. No nothing. Abysmal.

[Matt Fernley @mattfernley]

@British_Airways No info from BA as to how we get to Pisa for our flight tomorrow or what we do in the 4 hrs after the hotel kicks us out?

[Matt Fernley @mattfernley]

@British_Airways Was 3 hrs with no communication. Totally shambolic. No flights til tomorrow evening. Airport hotel without towels. Awful.

[Matt Fernley @mattfernley]

@British_Airways Yes but the customer service at Florence airport was the worst ever. IMV BA shouldn't fly to an airport if it can't guarantee cust svce.

[Matt Fernley @mattfernley]

@British_Airways 30 minutes now since our flight was cancelled + no info. My wife and I are silver exec cardhlders. Feel like a mushroom

[Matt Fernley @mattfernley]

@British_Airways Now we are told the flight is diverted because of weather conditions. Complete joke. Will you be getting us to UK tonight??

[Matt Fernley @mattfernley]

@penoash sorry first time on Twitter for ages. Fine thx. How are you?

[Matt Fernley @mattfernley]

@British_Airways stuck at Florence airport. 2+ hr delay. No announcements, no food or drink offered. Complete fail on customer service.

[Kirsten Bibbins-Domingo @KBibbinsDomingo]

Cause of death in Shakespeare plays. https://t.co/dQO0KSk34Q… #dataviz @NAChristakis