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@virginmedia it’s been over 24 hrs since you pushed a note through my door to say you’ve broken my internet connection!
It will be over 120 hrs until one of your engineers comes to fix it and over 12 hrs since one of your managers said he would call me back!!
#fail#EpicFail
@virginmedia Ah a new wrinkle your call centre now only gives me a self service check my connection and link to the app to help me fix my router - didn’t work!
Or an option to cancel or change my engineer visit! No option to talk to anyone - do you begin to understand my frustration??
@virginmedia There is an existing complaint that your team closed without talking to me! I’ve asked to speak to someone who can actually assist and not the poor sods in your call centre who can’t do anything other than apologise!
@virginmedia I’ve called that number 4 times! Each time your rep has apologised and been unable to help as your systems put them in an impossible position!
Your team have called and left a message once why can’t someone call me back?
This isn’t service it’s a shambles!
@virginmedia Wednesday which given you broke the service on Thursday is sub optimal! Weirdly the TV signal has improved but according to your team a remote diagnostic isn’t possible without cancelling the engineers visit. Which will be the 3rd time this year!
Join our next event to hear examples of successful insurance change projects and the key attributes needed to deliver value through change.
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@thetrainline This isn't currently working - son is trying to change return ticket have used the outbound portion of his journey. Every time he tries to select, change and pay for a ticket it shows as expired. It's been doing this for the last 10 days or so. How do we fix this?
@thetrainline what’s going on with your app? My son can’t change his ticket to return to Newcastle at a later date - the session expires before any transaction can complete #fail