Matt Jarman

Management Consultant, Husband, Father, Rugby Coach and some time triathlete!

[BladeoftheSun @BladeoftheS]

The BBC have suspended Gary Lineker until he apologies and agrees not to post anything critical about the Government on Social Media.

If you stand with Gary Lineker against the Government and the BBC. RT and Like this post to show your support for him.

[Matt Jarman @MattJJarman]

@virginmedia I am

[Matt Jarman @MattJJarman]

@virginmedia it’s been over 24 hrs since you pushed a note through my door to say you’ve broken my internet connection!
It will be over 120 hrs until one of your engineers comes to fix it and over 12 hrs since one of your managers said he would call me back!!
#fail #EpicFail

[Matt Jarman @MattJJarman]

@virginmedia Ah a new wrinkle your call centre now only gives me a self service check my connection and link to the app to help me fix my router - didn’t work!
Or an option to cancel or change my engineer visit! No option to talk to anyone - do you begin to understand my frustration??

[Matt Jarman @MattJJarman]

@virginmedia It’s a system designed to send people in loops though isn’t it?

It’s not a system designed to deliver service!

[Matt Jarman @MattJJarman]

@virginmedia Understood - however I’ve spoken to your call centre 4 times and asked for a call back each time - why would a 5th time be any different?

[Matt Jarman @MattJJarman]

@virginmedia Do you have any ability to do anything or are you another silo who can’t actually take action?

[Matt Jarman @MattJJarman]

@virginmedia There is an existing complaint that your team closed without talking to me! I’ve asked to speak to someone who can actually assist and not the poor sods in your call centre who can’t do anything other than apologise!

[Matt Jarman @MattJJarman]

@virginmedia Still don’t have any internet and I still haven’t spoken to a human being - day 3! #fail

[Matt Jarman @MattJJarman]

@virginmedia I’ve called that number 4 times! Each time your rep has apologised and been unable to help as your systems put them in an impossible position!
Your team have called and left a message once why can’t someone call me back?
This isn’t service it’s a shambles!

[Matt Jarman @MattJJarman]

@virginmedia Your team still haven’t called me back!

[Matt Jarman @MattJJarman]

@virginmedia Wednesday which given you broke the service on Thursday is sub optimal! Weirdly the TV signal has improved but according to your team a remote diagnostic isn’t possible without cancelling the engineers visit. Which will be the 3rd time this year!

[Matt Jarman @MattJJarman]

@virginmedia You did and then you closed it!! Without talking to me! Having requested to speak to someone 3 times - still no internet!

[InsTech @InsTech_London]

Join our next event to hear examples of successful insurance change projects and the key attributes needed to deliver value through change.

We've got speakers from @Cognizant, Vave and Rethink Underwriting and we want to hear your experiences as well.

https://t.co/SJSzvMNDDo

[Matt Jarman @MattJJarman]

Can recommend these chairs - great for posture and anyone with back issues

[Alex Prince @AlexPrinceOsteo]

Excited and proud to introduce my ergonomic 'Z Chair' designed to bring better posture and improve back health for all. - https://t.co/9TKdESzarB

[Matt Jarman @MattJJarman]

@thetrainline This isn't currently working - son is trying to change return ticket have used the outbound portion of his journey. Every time he tries to select, change and pay for a ticket it shows as expired. It's been doing this for the last 10 days or so. How do we fix this?

[Matt Jarman @MattJJarman]

@thetrainline what’s going on with your app? My son can’t change his ticket to return to Newcastle at a later date - the session expires before any transaction can complete #fail

[Matt Jarman @MattJJarman]

@drwilding Handstand
Hand of God
Hand off

[Matt Jarman @MattJJarman]

@untheatre Wearing full PPE before it was cool!