Matt Motyl

Social/political psychologist, UX researcher, author, speaker, #1stgen, opensci & stats neRd, dog & pun lover, & human formerly known as an athlete & professor

[Matt Motyl @MattMotyl]

It has now been 7 months since @TurkishAirlines lost my bag, and 5 months since @TK_HelpDesk stopped responding to my emails. Does anyone know how to get help from them?

[Matt Motyl @MattMotyl]

@lufthansa @united Thank you! I have only ever had great experiences flying Lufthansa, which is why it's my airline of choice for international travel. If at all possible, I will avoid @TurkishAirlines @TK_HelpDesk in the future, as I'm now into the 27th day of no luggage and no meaningful updates

[Matt Motyl @MattMotyl]

Okay, @TurkishAirlines has now had my bag for 25 days, including the entirety of the 17 day trip I had across 3 continents. 7 days ago it was delivered to Bamako, Mali, but the problem is I left Bamako 18 days earlier. So, they put a "rush" delivery of the bag to me @TK_HelpDesk

[Matt Motyl @MattMotyl]

Because of @TurkishAirlines' laughably horrific customer service, I flew home on @lufthansa /@united, both of whom texted me updates every time my bag was scanned in and moved to the next part of my trip. It was so refreshing. Yet... @TK_HelpDesk continues to hold my bag hostage

[Matt Motyl @MattMotyl]

but... that was 7 days ago. And, the slip they gave my contact who found my bag at the Bamako airport last week says its destination is ORD (Chicago), not SFO (San Francisco). I still have yet to get any human from @TK_HelpDesk to actually give me a meaningful update on my bag.

[Matt Motyl @MattMotyl]

So, @TurkishAirlines failed to get my bag to me for my entire 17 day trip across 4 continents. I've now been back home in San Francisco for a day and a half, and I still have yet to receive any updates from from @TK_HelpDesk. All they say is they are "investigating."

[Matt Motyl @MattMotyl]

It's now been 14 days on my 17 day trip abroad, & not only has @TurkishAirlines not delivered my bag, they won't actually give me any info about my bag... they just keep telling me to fill out the same form, which I filled out 2 weeks ago. @TK_HelpDesk hasn't been so helpful.

[Matt Motyl @MattMotyl]

@TK_HelpDesk I have sent this again, but I have also sent this to your account every day for the last week.

[Matt Motyl @MattMotyl]

Welp. It's day 12 of my 17 day trip abroad, and @TurkishAirlines @TK_HelpDesk has been no help in getting my luggage to me. For the first time in the 30+ times I've called their help line I got a human to actually answer the phone -- Deniz. She was...

[Matt Motyl @MattMotyl]

I fly most places with @united, so I figured @TurkishAirlines being a member of the Star Alliance would be as good at taking care of their customers as @united is... but I was wrong. I didn't think this type of customer torture was possible at a major airline today. @TK_HelpDesk

[Matt Motyl @MattMotyl]

People at @TurkishAirlines tell me not to buy anything without confirming with them... but, when I try, I cannot get anyone from @TK_HelpDesk to give me an answer. This is truly the most irresponsible and unhelpful airline I've ever used, and cannot fathom flying with them again.

[Matt Motyl @MattMotyl]

@TK_HelpDesk Yes. I just sent that along. Thank you.

[Matt Motyl @MattMotyl]

I am now on day 11 of my 17 day trip abroad, where @TurkishAirlines @TK_HelpDesk lost my luggage and not giving me any updates. Their social media people will tell me they are investigating, but give me no information. Their phone line simply hangs up before I talk to any humans.