Matt Borden

Attorney, philanthropic planner, proud Ohioan . Tweets, comments, and opinions are my own.

[Matt Borden @Matt_Borden]

And so my question: Dude, where’s my car?
Need help and very frustrated with @vroomcars customer service at this point.

[Matt Borden @Matt_Borden]

I talked to a third rep tonight. She said my contract would be expedited and that I would receive a notification of a completed sale in 24 hrs; I received that same promise last night.

[Matt Borden @Matt_Borden]

The second rep I talked to tonight found my contract and said she would forward me to a supervisor because of my experience so far. When I was put on hold to talk to a supervisor, the hold music stopped and Vroom dropped the call. I hung up and called again, again.

[Matt Borden @Matt_Borden]

The first rep I talked to tonight couldn’t find any indication that I had purchased the vehicle or that I even had a contract pending. He couldn’t forward me to anyone who could help and told me to hang up and call again. I hung up and called again.

[Matt Borden @Matt_Borden]

24 hrs later, no word. I again called tonight to follow up on status.

[Matt Borden @Matt_Borden]

I followed up w. @vroomcars the next day to see if my title arrived and to see if my document and contract review could be expedited because of the wrong information I was given. I was told yes and that I would get notif. in 24 hrs that my sale was done and moved to delivery.

[Matt Borden @Matt_Borden]

@vroomcars I feel like I’m being put through the customer service wringer. Started process of buying, wired money for the purchase to Vroom, and accepted offer for a trade. Started document process. This is where the wheels started following off.

[Matt Borden @Matt_Borden]

Having hear nothing for several days, I called Monday to follow up and the rep I talked to said that, in fact, I needed to send my title with that form and that was delaying my sale. I rushed my title to Vroom overnight via FedEx.

[Matt Borden @Matt_Borden]

Received a FedEx envelope w. a form inside and no instructions. I filled out the form and last Weds., before sending it back, called Vroom to make sure there was nothing else, like my title,that I needed to send with the envelope. Your rep said no, I did not. I sent the form.

[Matt Borden @Matt_Borden]

@miamiuniversity alumni friends! Today is #moveinmiami, where we're celebrating more than 3,500… https://t.co/x45ENf5O3l

[Matt Borden @Matt_Borden]

WE SQW FIONA!!!!!!!!! #teamfiona @cincinnatizoo #lifegoals @ Cincinnati Zoo & Botanical Garden https://t.co/XgpaBLXxjN

[Matt Borden @Matt_Borden]

"I see a bad moon rising..." #ccr #snowmoon #asseeninohio @ Cincinnati https://t.co/IuqVFVvuhU

[Matt Borden @Matt_Borden]

Godspeed, John Glenn. John Glenn was more than an American hero, he was a personal hero. His… https://t.co/3vxCts7xNn

[Matt Borden @Matt_Borden]

Today is #givemiamiday! I donated to @cityyearmiami addthe5th @olcdc and @handsonmiami! Please… https://t.co/cAc4a0JOvn

[Matt Borden @Matt_Borden]

It's interesting that Clinton, the Democrat wore red and Trump, the Republican wore blue. #debatenight #PresidentialDebate #paradox

[Matt Borden @Matt_Borden]

Nippert Stadium is all sorts of crazy tonight! #gobearcats #beathouston #thatinflatablethough @… https://t.co/mgGvybQX9R

[Matt Borden @Matt_Borden]

Enjoying the company of an evening visitor. #hummingbird #birdwatching @ Westerville, Ohio https://t.co/YFunq3x2xe

[Matt Borden @Matt_Borden]

It's an all-hands-on-deck effort for #moveinmiami! Thanks for the help, Swoop!… https://t.co/iH3ICqLwu2

[Matt Borden @Matt_Borden]

From our University Advancement family to yours, welcome to the @miamiuniversity family!… https://t.co/4gZwMUDgMm

[Matt Borden @Matt_Borden]

Welcome to the @miamiuniversity family! #moveinmiami @ Miami University https://t.co/px6InmgsG2