EcomMattBaker

@Mattbaker218137

Walmart seller

Florida, USA

Joined July 2024

297 Following

76 Followers

67 Posts

EcomMattBaker @Mattbaker218137

9 months ago

@amzdylann Preach brother

Mattbaker218137 retweeted

Dylan

@amzdylann

10 months ago

you did $76k in revenue last month your competitor did $76k in revenue last month they made $14,200 profit you made $4,100 profit same products same suppliers same ads different attention to reimbursements, fees, and leakage here's what they're recovering that you're leaving on the table Amazon loses your inventory constantly not occasionally every single week the new policy as of October 2024: inbound shortages: 60 days to file warehouse damage: 60 days to file customer returns: 60 days to file removal shipments lost: 15-75 days to file miss the window = $0 recovered forever you sent 600 units last month Amazon received 571 units 29 units "lost in inbound" at $19 COGS each = $551 plus lost profit at 38% margin: $332 total: $883 gone you have 60 days from delivery date to file day 61: too late the math on $76k/month business monthly reimbursement scenarios: inbound shortages: 18 units × $19 = $342 warehouse damage: 11 units × $19 = $209 customer returns destroyed: 31 units × $19 = $589 removal shipments lost: 7 units × $19 = $133 fee errors (weight/dimension): $247 total available per month: $1,520 if you file everything: +$1,520/month = $18,240/year if you ignore it: -$18,240/year competitor files you don't that's the $20k profit gap the prep center theft reality you ship 800 units to prep center prep center "receives all 800" prep center ships to FBA FBA receives 761 units 39 units disappeared prep center says "must've been Amazon" Amazon says "we received what was sent" both pointing at each other you lose $741 unless you're tracking weights the weight tracking system shipment to prep center: 800 units × 0.7 lbs = 560 lbs document weight on shipping label when prep center receives, demand photos: box count, condition, all sides prep center creates FBA shipment check weight on FBA shipment plan FBA shipment shows: 533 lbs 533 lbs ÷ 0.7 = 761 units prep center stole 39 units file claim immediately recover $741 most sellers never check weights prep centers know this shrinkage runs 3-7% at bad prep centers example from October sent $6,800 in inventory to prep center 580 units total COGS: $11.72 per unit prep center reported "all received" FBA received 548 units 32 units missing = $375 COGS called prep center they said "check with Amazon, sometimes they miscount" checked shipment weight: sent to prep: 406 lbs sent to FBA: 383 lbs 23 lbs missing = exactly 32 units at 0.7 lbs each sent them the math they went silent for 3 days then: "we found them in our staging area" reimbursed $375 if i hadn't tracked weights? $375 gone forever multiplied by 12 months = $4,500/year the customer return scam customer buys your $42 kitchen gadget returns a brick Amazon refunds customer marks your item "customer damaged - destroyed" reimburses you $0 Amazon policy: "if customer returned materially different item, seller eligible for reimbursement" you file claim attach photos from listing Amazon investigates finds: customer sent back different item reimburses you $42 but only if you file within 60-120 days happens on 4-8% of returns on $76k revenue = $3,040-6,080 in fraudulent returns per month if you don't file: lose $3,040-6,080 if you file: recover $3,040-6,080 that's $36k-73k per year the fee overcharge errors Amazon measures your product wrong your product dimensions: 10×6×3 inches Amazon records: 12×7×4 inches higher cubic feet = higher fees overcharge: $0.89 per unit you sold 920 units this month total overcharged: $818 you have 60 days to dispute dimensional fees check: Inventory → Manage FBA Inventory → Edit → Product Dimensions compare to actual measurements if wrong: open case with photos and ruler recover $818 dimension errors happen on 12-18% of ASINs weight errors happen on 8-14% of ASINs combined average overcharge: $640-920/month the return grade fraud customer returns item Amazon grades it "unsellable - damaged" sends to liquidation for $6 your COGS: $18 Amazon policy: "if item meets sellable criteria per FBA guidelines, seller can appeal grade" request return back to you photograph it item is clearly sellable - minor box wear submit photos to Amazon appeal grade Amazon changes to "sellable" reimburses difference: $12 happens on 22-34% of "unsellable" returns Amazon defaults to unsellable to avoid regrading on 180 returns/month: 40 wrongly graded unsellable = $480 in lost value file appeals: recover $480/month = $5,760/year the disposal without authorization 200 units aged 10 months in FBA Amazon emails: "approaching long-term storage fees" you're busy, miss email Amazon disposes 47 units without your approval "reducing your storage burden" you never authorized disposal Amazon policy: "unauthorized disposal = full reimbursement at manufacturing cost" file claim immediately provide invoice showing COGS Amazon reimburses 47 × $18 = $846 miss the 60-day window = $846 gone the warehouse transfer loss Amazon transfers inventory between warehouses routine consolidation Amazon says transferring 140 units from PHX5 to ONT8 120 units arrive at ONT8 20 units lost in transfer Amazon usually auto-reimburses these but 15-22% slip through check: Inventory Ledger → filter "Transfer" if transfer shows sent but not received after 14 days file claim 20 units × $18 = $360 recovered the removal shipment theft request removal of 180 units Amazon ships to your address tracking shows "delivered" you receive 158 units 22 units missing file claim within 15-75 days of shipment creation Amazon investigates with carrier usually finds: driver error or theft reimburses 22 × $18 = $396 miss filing window = $396 gone the inbound receiving games you send perfect shipment 3 boxes, 400 units total tracking shows "delivered" to Amazon Amazon receives: box 1: 128 units (should be 133) box 2: 134 units (correct) box 3: 0 units received - marked "not received" 137 units total received 263 units short file claim immediately with: bill of lading showing 400 units shipped box weights proving 400 units sent carrier delivery confirmation Amazon investigates usually finds: box 3 in wrong receiving area or box 3 delivered to different FC by mistake either way: you get reimbursed 263 × $18 = $4,734 but you have 60 days from delivery date not from when you notice if you wait longer than 60 days? $4,734 gone forever the 60-day countdown problem old policy: 18 months to file you could be lazy, check quarterly, still recover new policy: 60 days you must check weekly minimum timeline: day 1: shipment delivered to Amazon day 3-10: Amazon receives and counts day 11: discrepancy appears in reports day 15: you notice (if checking weekly) day 18: you file claim with documentation day 32: Amazon responds requesting more info day 35: you provide additional docs day 48: Amazon approves claim day 53: reimbursement hits account total time: 53 days margin for error: 7 days if you check monthly? you notice day 38 file day 42 Amazon requests more info day 56 day 60 hits while waiting claim auto-denied $883 gone the weekly audit requirement every Monday: check last week's receipts any shortages? file immediately every Tuesday: check last 7 days returns any destroyed improperly? file immediately every Wednesday: check last 7 days removals any lost in transit? file immediately every Thursday: run fee error check any dimension/weight wrong? dispute immediately every Friday: check disposal reports any unauthorized? file immediately 15 minutes per day × 5 days = 75 minutes/week $1,520 recovered/month = $18,240/year hourly rate of this activity: $242/hour the software vs manual decision manual filing: 75 minutes/week find discrepancies: 45 minutes file claims with documentation: 30 minutes cost: $0 recovered: $1,520/month software automation (GETIDA, RefundsManager, Seller Ledger): connect to account: 5 minutes once software scans continuously auto-files claims with documentation cost: 20-25% of recovered amount $1,520 × 25% = $380 fee you net: $1,140/month time spent: 0 minutes decision: if your time worth under $50/hour → DIY if your time worth over $50/hour → software at $76k/month revenue your time worth $80+/hour software makes sense the prep center contract clause add to agreement: "any shrinkage between reported receipt and FBA delivery will be reimbursed at 1.5× wholesale cost within 5 business days" most prep centers sign now they have skin in the game shrinkage drops to under 0.3% they start checking weights carefully because they're liable your losses disappear the FBA vs FBM return difference FBA returns: Amazon handles, automatically grades 8-14% graded wrong file appeals, recover $480/month FBM returns: customer ships to you directly you inspect personally relist if sellable no Amazon grading errors but FBM return rate typically 2-4% higher because customers know it's more work for you math: FBA: 6% return rate, 12% graded wrong = 0.72% of sales lost to bad grading FBM: 9% return rate, 0% grading errors = 0% lost FBM loses 3% more to returns but gains 0.72% back from no grading errors net: FBM loses 2.28% more FBA is still better for most products the documentation requirement to win reimbursement claims you need: inbound claims: commercial invoice showing units sent bill of lading with weights carrier tracking to Amazon photos of packed boxes warehouse claims: inventory ledger showing removal photos of product condition when sent return claims: photos showing product condition FBA return slip showing return reason photos showing box and label removal claims: removal order confirmation carrier tracking showing delivery photos of received items fee claims: product dimensions measured with ruler in photo product weight on scale in photo current fee charges from reports the lost opportunity cost $76k/month revenue 25% margin = $19k profit minus $3,520 in unclaimed reimbursements = $15,480 actual profit competitor files everything $76k/month revenue 25% margin = $19k profit plus $1,520 recovered = $20,520 actual profit $5,040/month difference $60,480/year difference same products same work different systems your competitor probably uses software spends 0 hours on reimbursements recovers $1,520/month automatically you're leaving $3,520/month on table or spending 75 minutes/week recovering it manually meanwhile competitor spending those 75 minutes: sourcing new products optimizing listings scaling revenue the compounding effect year 1: leave $18,240 on table year 2: leave another $24,632 year 3: leave another $29,210 3 years: $72,082 left with Amazon competitor recovered all 3 years used $72,082 to: buy more inventory scale faster compound profits your move keep ignoring reimbursements keep thinking "too much work" keep thinking "not worth it" keep leaving $3k/month with Amazon keep wondering why competitor more profitable or audit and recover $5k-12k immediately, then sign up for software at 25% fee going forward, and spend 0 time on it same $76k revenue $30k+ more annual profit zero extra work different system

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EcomMattBaker @Mattbaker218137

9 months ago

@fieldsofprofit SITES

Mattbaker218137 retweeted

Britton Jewell

@BuyHoldCollect

11 months ago

It's easy to lose sight of your purpose in the day-to-day grind. Take a step back and remind yourself of the bigger picture.

125

Mattbaker218137 retweeted

Lawrence King

@lawrencekingyo

11 months ago

How to win at Sales in 4 steps - Shut up - Make it all about them - Talk slow - Ask expansive questions

148

11K

EcomMattBaker @Mattbaker218137

11 months ago

For the RA hustlers out there What’s the best advantage you’ve built with stores/store managers? Texting about deals? Heads up on a big clearance wave for a brand/category? Making deals? Going in the back to clear out stock? Etc.

EcomMattBaker @Mattbaker218137

11 months ago

@DrewFBA This is gangster Thanks @DrewFBA

EcomMattBaker @Mattbaker218137

12 months ago

$30k/month ✅ $100k/month here we come

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EcomMattBaker @Mattbaker218137

12 months ago

A foot in the door, another kid yelled out “WE TAKE ZELLE AND CASH APP” When i left the store, I made sure the second kid got a donation, way to handle an objection They did 1 push up for every dollar donated, keep up the good work kids

EcomMattBaker @Mattbaker218137

12 months ago

Full RA day today, was walking in to a Walmart and 5 kids guarded the entrance, they were wearing jerseys and holding buckets asking for donations The first kid asked me if I wanted to donate and I apologized since I don’t carry cash with me. I kept walking and right as I put