Mattersight

Technology and insights that help your enterprise contact centers have better conversations with your customers.

[Mattersight @Mattersight]

Webinar alert! Join Mattersight and NICE this Wed, 8/29 @ 1pm ET as we discuss the next generation of Customer Engagement Analytics with the addition of Predictive Behavioral Routing (PBR) as an integrated offering. #Analytics just got personal. https://t.co/L93gkDXITb

[Mattersight @Mattersight]

It's official! NICE Announces Closing of Mattersight Acquisition, Introducing a New Generation of Customer Analytics. https://t.co/hJ1s7lTl2V

[Mattersight @Mattersight]

[CASE STUDY] Open enrollment is a critical time for any Healthcare company. See how Mattersight’s solutions helped this Fortune 100 Healthcare company increase efficiency and drive down costs during open enrollment: https://t.co/K6Y1ngpc3f

[Mattersight @Mattersight]

Even when faced with a tight budget, your contact center can make smart investments today that will lead to transformational results tomorrow. Read this 3-step approach to shift your contact center into high gear: https://t.co/tO5Ph8kiqL

[Mattersight @Mattersight]

"If actual improvement is your goal, it is time to adopt a more customer-centric, agent-centric and results-driven approach... It is time to start viewing data as a “goal” and instead leverage it as a tool to elevate the customer contact operation." https://t.co/VFJhrkrsGw

[Mattersight @Mattersight]

The best way to learn the Process Communication Model is through real life experiences. Next time you're in a stressful situation, take a minute to listen to the people around you. Here's one example from Mattersight employee, Rebecca Boody: https://t.co/JU77VkcFs8

[Mattersight @Mattersight]

Check out our new LinkedIn showcase page on Predictive Behavioral Routing (PBR). Give it a follow for new and exciting PBR content: https://t.co/FfELCS5Txa

[Mattersight @Mattersight]

Here's our take on future-proofing the contact center. What do you think? https://t.co/8jIIda4npy

[Mattersight @Mattersight]

Check out our newest infographic on traditional routing vs. Predictive Behavioral Routing (PBR). PBR's immediate and transformational impact is no joke. Take a look: https://t.co/z5G2l7CqBP

[Mattersight @Mattersight]

Does personality matter when it comes to motivation? Yes, it does! Here's why: https://t.co/LpmC1o4CGD

[Mattersight @Mattersight]

Heading to Chicago for the CCW Executive Exchange on August 12-14? We're looking forward to meeting with some great delegates at the event! https://t.co/eqtRO1XiLo

[Mattersight @Mattersight]

"People are either advocates for being process driven or being people centric as though they are both mutually exclusive." In the contact center you can do both. Here are ways to begin shifting your thinking: https://t.co/Lv6tV3kjK5

[Mattersight @Mattersight]

Say goodbye to surveys - here are 5 ways predictive metrics such as #NPS can benefit your contact center: https://t.co/qVKKaPKf9Z

[Mattersight @Mattersight]

“Pursuing incremental improvements while rivals reinvent the industry is like fiddling while Rome burns.” This reigns true for the #CustServ industry - boldness + risk taking is what leads to exceptional #CX. https://t.co/Un4GOFMdru

[Mattersight @Mattersight]

Flaunt your personality this vacation season! Mattersight Chief People Officer, Melissa Moore, recently spent a few days in Portugal where she "personality watched" by the pool. Here were her observations: https://t.co/Wh2A9XSJSO

[Mattersight @Mattersight]

We may not have a perfect record, but we sure know how to have fun playing ball! What's your company doing to celebrate summer?

[Mattersight @Mattersight]

"Today, 89% of companies compete primarily on the basis of #CustExp – up from just 36% in 2010. But while 80% of companies believe they deliver “super experiences,” only 8% of customers agree." https://t.co/oX5jI7cLB7

[Mattersight @Mattersight]

Mattersight Personality Labs is the intersection of advanced analytics, behavioral analytics, and personality modeling. Take a look here for our latest research: https://t.co/eR2qgODVAe

[Mattersight @Mattersight]

Mattersight provides SaaS contact center products for every business objective. Explore our solutions today and realize how a partnership can lead to immediate impact on productivity and costs: https://t.co/tw33zBNMOP

[Mattersight @Mattersight]

Are you not connecting emotionally with your customers? Here are 5 data-backed reasons your customers are leaving and how you can prevent it: https://t.co/T2UBBqYae8