Matt Herbert

[Matt Herbert @Mattherbert1982]

@British_Airways Thanks for the response, but I don’t think that taking 2 months to resolve a complaint is acceptable especially when two colleagues on the same trip have had their complaints resolved in under 2 weeks.
How can I escalate this?

[Matt Herbert @Mattherbert1982]

Frustrating service from @British_Airways still waiting for a response to a complaint logged 4th February! No obvious way of contacting to escalate.

[Matt Herbert @Mattherbert1982]

@British_Airways I logged a complaint - case reference 24375868 on the 4th February due to delays both outbound (which caused a missed connection) and inbound (over 11hours) that resulted in a major disruption as well as cost of hotel and parking at Heathrow. I am still waiting on a resolution.

[Matt Herbert @Mattherbert1982]

@HellyHansen unable to get you on phone, 2 emails without reply and still waiting on a refund that was signed for on the 17/04?

[Matt Herbert @Mattherbert1982]

@amyantcliffe @jovickerserac @erac_hannah @Jon_jackson82 @Graemedbutler Jacko we would have won if you have come out to play when we knocked on...

[Matt Herbert @Mattherbert1982]

@erac_hannah @jovickerserac You seemed less than keen to speak to me earlier @erac_hannah - not like I was asking much either 🤪

[Matt Herbert @Mattherbert1982]

@jovickerserac @Graemedbutler @erac_hannah @Jon_jackson82 @amyantcliffe you playing?

[Matt Herbert @Mattherbert1982]

@jovickerserac @Graemedbutler @erac_hannah Make sure @Jon_jackson82 gets an invite...!

[Matt Herbert @Mattherbert1982]

@jovickerserac @Graemedbutler @erac_hannah @Jon_jackson82 Assume @erac_hannah is doing it...

[Matt Herbert @Mattherbert1982]

@jk33384 Happy birthday mate, hope you’ve had a good day.
Hopefully catch up soon

[Matt Herbert @Mattherbert1982]

@jk33384 @waitrose Great effort mate, hope to see you soon

[Matt Herbert @Mattherbert1982]

@HerbertNick That’s what Natalie Imbruglia said...

[Matt Herbert @Mattherbert1982]

@joannevickers I thought it was 5 and drive...especially in Yorkshire

[Enterprise @Enterprise]

When you’re ready to travel, we want you to feel confident and safe. Our Complete Clean Pledge is our commitment to industry-leading procedures to clean and sanitize with a disinfectant every vehicle, with careful attention to 20-plus high-touch areas. https://t.co/meWor4aOrD

[Matt Herbert @Mattherbert1982]

@mattmet79 @joannevickers @TheCricketGeek @craigukmanc I had the data pulled @mattmet79 is the number 1 user!!
#secretcarclubber

[Matt Herbert @Mattherbert1982]

Can’t believe @FlyLoganair have cancelled the Manchester -Norwich route, always seemed busy and is so much better than a 10 hour round trip

[Matt Herbert @Mattherbert1982]

Not sure how I’m old enough to have a 5 year old!?!

[Matt Herbert @Mattherbert1982]

@jk33384 @tchappen Congrats mate, couldn’t imagine a more worthy recipient

[Matt Herbert @Mattherbert1982]

@clare_beynon @BBCCiN @ERACTeamPudsey @JaneneScurfiel1 @amyantcliffe @CatrinMorgan82 @LeanneERACSAM Amazing effort- keep it going!