Mat

[Mat @Matthew432112]

@Finnair I cannot log in to my Finnair Plus account. No agents are available via chat on your website, and all the agents at the call center are busy. Please help!

[Mat @Matthew432112]

@KenyaAirways Hello! I will travel on KQ401 ADD-NBO in economy class. Checked baggage allowance is 2 pieces up to 23kg each. Please can you tell me what the fee is to add a 3rd checked baggage or the fee for the weight excess up to 32 kg? There is no information on your website

[Mat @Matthew432112]

@VoeGOLoficial Faz duas horas que estou tentando comprar uma uma bagagem despachada online online e o site não está funcionando. O chat no site não me permite comprar a mala. O atendimento telefônico é pago. Como posso comprar uma bagagem despachada online?

[Mat @Matthew432112]

@GACACare Each time, I contact you via direct messages providing the case number, you copied and pasted the same answer. I called you, I wrote you, I waited months. You didn't ask for the airline statements regarding flight alternatives and cancellation reasons contrary to GACA Regulation

[Mat @Matthew432112]

@ksagaca I called you four times at [phone] but your agent does not speak English. 15 days ago your agent promised an answer to the airline complaint within 15 days. You did not answer. In your DM, you have the case number and I even wrote you an e-mail in Arabic language.

[Mat @Matthew432112]

@GACACare I sent you a direct message but you did not answer. I called you as well but you don't speak English. I will call you again today. Please check the direct message the airline is not complying with GACA's Regulation. The airline cannot claim force majeure without a report to GACA

[Mat @Matthew432112]

@GACACare I called you four times at [phone] but your agent does not speak English. 15 days ago your agent promised an answer to the airline complaint within 15 days. You did not answer. In your DM, you have the case number and I even wrote you an e-mail in Arabic language!

[Mat @Matthew432112]

@GACACare I sent you a direct message but you did not answer. I called you as well but you don't speak English. I will call you again today. Please check the direct message the airline is not complying with GACA's Regulation. The airline cannot claim force majeure without a report to GACA

[Mat @Matthew432112]

@GACACare I answer to DM. It has been nearly six months since the GACA complaint submission. I think it is a reasonable time to assess if an airline can cancel flights 8 months before the departure denying to offer alternative flights and claiming force majeure behind the cancellation.

[Mat @Matthew432112]

@GACACare I wrote you all the information about the complaint in DM. I'm upset about what your agent wrote in the chat on your official website. I hope you will report him to your supervisor.

[Mat @Matthew432112]

@Saudia_Care In February 2024, I requested access to personal data (case #756713). It's been over 5 months without any answer. I will file a complaint with the Authority @GPDP_IT for the violation of the General Data Protection Regulation article 12 and to exercise my rights.

[Mat @Matthew432112]

@Saudia_Care Please note that the Civil Aviation Authorities @GACACare and the Agency for Passenger Rights were informed of the situation. The call recording and the answer from your Amman Back Office Team were provided to you and the Authorities as proof of the first post.

[Mat @Matthew432112]

@Saudia_Care Saudia canceled the flights more than 8 months before the scheduled departure time blaming unforeseen reasons beyond its will and control. You refused to offer a flight alternative. I bought new tickets and you don't want to reimburse the new tickets. This is absurd

[Mat @Matthew432112]

@Saudia_Care Please I need your help. Can you check my DM? Thank you.

[Mat @Matthew432112]

@Saudia_Care There is no technical problem. The page https://t.co/YReA6iBu34 should allows passengers to request access to the personal data stored by you. However, this page show only a link that redirect to a page without the possibility to request the personale data access.

[Mat @Matthew432112]

@Saudia_Care please can you answer to the DM. I'm still waiting for your help

[Mat @Matthew432112]

@Saudia_Care I'm trying to contact your privacy department office but your online contact form https://t.co/XNiJv1KAPe doesn't show the option to reach them. Please assist me.

[Mat @Matthew432112]

@SaudiAirlinesEn I'm trying to contact you privacy department but your online contact form https://t.co/4rj8rNN5NU doesn't show the option to reach your privacy office. Please assist me.

[Mat @Matthew432112]

@airfrance @MontegoKay I wrote on WhatsApp but no one answered. I wrote to you and to @AirFranceFR on DM but no answer.
The question is just related to the special baggage. Please can you check your DM? Thank you

[Mat @Matthew432112]

@AirFranceFR @airfrance Hello, I wrote a DM to have information about the special baggage. Please can you check the DM otherwise I can't buy the flight. Thank you.