Matthew Barwell ✪

Senior Developer @DCENTWALLETS | Self-Custody • Wallet Security • Digital Assets
Helping users with wallet questions, security guidance, and support.

[Matthew Barwell ✪ @MatthewBarwel]

https://t.co/5Dozvf9TFx

[Matthew Barwell ✪ @MatthewBarwel]

@BrantleyWade Once your ticket has been reviewed, the support team can confirm the available options and whether a recovery timeline can be provided. Just send me a message and I’ll help you through it.

[Matthew Barwell ✪ @MatthewBarwel]

The team is currently handling a high volume of requests, so responses may take a little longer than usual.

In the meantime, please keep your hardware wallet air-gapped and do not enter your recovery phrase into the app.

Are you using the DCENT Biometric or a hardware wallet?

[Wade Brantley @BrantleyWade]

@DCENTWALLETS @DCENTWALLETS_KR @DCENTWALLETS_JP When will I get my money back
I open a ticket and no response

[FlameO @FlameO_InsaneO]

@XenaXrp @DCENTWALLETS I have a DCENT hardware wallet on @beyond_broke advice. Prior to that i had a Ledger, he said that Ledger was not safe...

I dont know what to don now, im I even safe to transfer out of my wallet to a new different one?

[Matthew Barwell ✪ @MatthewBarwel]

According to DCENT’s current guidance, hardware-wallet-only users were not directly affected. As a precaution, please keep your hardware wallet air-gapped and avoid entering your recovery phrase into the app.

Are you using the DCENT Biometric Wallet or a hardware wallet?

[FlameO @FlameO_InsaneO]

@XenaXrp @DCENTWALLETS I have a DCENT hardware wallet on @beyond_broke advice. Prior to that i had a Ledger, he said that Ledger was not safe...

I dont know what to don now, im I even safe to transfer out of my wallet to a new different one?

[Matthew Barwell ✪ @MatthewBarwel]

@Woz1486 Sorry you’re dealing with this. As a precaution, I’d avoid making any further changes in the app until the wallet has been secured or access has been revoked.

If you’d like help with the next steps, feel free to DM us.

[Matthew Barwell ✪ @MatthewBarwel]

很遗憾您遇到了这种情况。为安全起见，请在钱包完成密钥重置或访问权限被撤销之前，暂停在应用内进行任何操作。

能否告知我们，这���及的是生物识别硬件钱包还是应用钱包？

[keke @web3kewu]

@DCENTWALLETS 交易与地址基本信息（以太坊主网）
交易哈希
0x0e1cc03eb0fc5db82d077d6d75ac31b9ace7a2f53d737ef913e5e94edd76f642
这是我第一次在应用钱包中被盗，莫名其妙的被转走了，虽然被盗金额很小，告诉我为什么，我还能追回我的资金吗

[Matthew Barwell ✪ @MatthewBarwel]

We’re sorry you’re dealing with an unauthorized XRP transfer. Our team is continuing to review reported cases and the circumstances surrounding each transaction.

If you haven’t submitted a recovery request, feel free to send us a DM. We can review the details and help.

[kinshicho_M @kinshicho_matsu]

@DCENTWALLETS My XRP was stolen in an unauthorized transfer. Please advise me on any available compensation measures.

[Matthew Barwell ✪ @MatthewBarwel]

I���m sorry you’re dealing with this. Our review of reported transactions is ongoing, including tracing where possible.

If you haven’t completed a re-key or submitted a recovery request, please send us a DM so we can review your case and help with the appropriate next steps.

[Crypto Dundee @Scrodgie]

@DCENTWALLETS Account deleted but lockily got all but 1 XRP off as i had to stay. Hackers deleted the account sept 30 and transferred to this address... Hope you guys are freezing these accounts?? XRPScan shows 37k xrp in this wallet r9f7gZLKRbG1UFmirg35WMtXmyqYHhbwdk

[Matthew Barwell ✪ @MatthewBarwel]

@RGayle122462 and relevant transaction ID. We can review the details alongside the ongoing technical investigation and advise on the appropriate next steps.

[Matthew Barwell ✪ @MatthewBarwel]

@RGayle122462 Having a ticket number means your case has been submitted for review, but it does not by itself confirm the outcome of the investigation or recovery option

If you haven’t completed a re-key or submitted a recovery request,feel free to send us a DM with your public wallet address

[Matthew Barwell ✪ @MatthewBarwel]

@underQontrol Sorry you’re dealing with this. We’re continuing to review reports of unauthorized transfers and the circumstances involved in each case.

If you haven’t already revoked access or completed a re-key, feel free to send me a DM. I can help point you toward the appropriate next step

[Audio London @audiolondonsf]

@DCENTWALLETS @Dcentwallets247 ALL my XRP from my Dcent wallet was stolen

[Matthew Barwell ✪ @MatthewBarwel]

@audiolondonsf Hello 👋 We’re continuing to review reports of unauthorized transfers and the circumstances surrounding each case.

If you haven’t already revoked access or completed a re-key, feel free to send me a DM if you’d like help with the next steps.

[Matthew Barwell ✪ @MatthewBarwel]

We’re continuing to review reports of unauthorized transfers and the circumstances surrounding each case.

If you haven’t already revoked access or completed a re-key, feel free to send me a DM if you’d like help with the next steps.

[tony @riotcookie]

@WHIPSHEE @DCENTWALLETS Will we ever get anything back

[Matthew Barwell ✪ @MatthewBarwel]

Rebel 👋 We’re sorry you’re dealing with this. Our team is continuing to review the reports and the different wallet setups involved. If you haven’t yet revoked access or completed the recommended re-keying steps, feel free to DM us. We can review your situation

[Rebel Nyoka @rebelnyd]

@WHIPSHEE @DCENTWALLETS I see the wallets it was sent too , what happens now ?

[Matthew Barwell ✪ @MatthewBarwel]

@xrp_army_greece We’re sorry you’re dealing with this. Our team is continuing to review the reports and the different wallet setups involved. If you haven’t yet revoked access or completed the recommended re-keying steps, feel free to DM us. We can review your situation and clarify the next steps

[Matthew Barwell ✪ @MatthewBarwel]

@SilvioVassalli Sorry you’re dealing with this. As a precaution, please avoid further activity in the affected App Wallet until the appropriate next steps have been confirmed.

If you haven’t already revoked access or completed the recommended re-keying process, you’re welcome to DM us.

[A K @AKTrader90]

@thinkingcrypto @DCENTWALLETS My XRP was stolen from Dcent wallet immediately after swapping some tokens to XRP via changeNow on the Dcent app

[Matthew Barwell ✪ @MatthewBarwel]

@AKTrader90 Sorry you’re dealing with this. As a precaution, please avoid making further transactions from the affected App Wallet until your situation has been reviewed.

If you haven’t already revoked access or completed the recommended re-keying steps, send us a DM and we can help you

[Matthew Barwell ✪ @MatthewBarwel]

@NOTAXONTIPSUSA Sorry you’re dealing with this. As a precaution, please avoid making further transactions from the affected App Wallet until your situation has been reviewed.

If you haven’t already revoked access or completed the recommended re-keying steps, send us a DM and we can help you