Matthew Spurr

SaaS founder turned Fractional Head of CX (helping SaaS founders reduce churn)

Founder @Quuu_co (

[Matthew Spurr @MatthewSpurr]

Just added a new FX Lot Size Calculator tool into the widgets you can add to your TraderDash.

This should save our users a lot of time in having their position sizing bang on.

[Matthew Spurr @MatthewSpurr]

I've just launched a productivity dashboard for retail traders, and I'm looking for Beta testers to get their hands on it for free: https://t.co/WOrgg8Lz9X
Connect with me on LinkedIn and sign up (link to dashboard/sign up in LinkedIn comments!

#trader #fx #tradingtools #markets

[Matthew Spurr @MatthewSpurr]

I've just launched a productivity dashboard for retail traders, and I'm looking for Beta testers to get their hands on it for free: https://t.co/WOrgg8Lz9X
Connect with me on LinkedIn and sign up (link to dashboard/sign up in LinkedIn comments!

#trader #fx #tradingtools #markets

[Matthew Spurr @MatthewSpurr]

@danielkempe Yeh I defo will be doing soon! Good work 👏

[Daniel @danielkempe]

Designers, how can I improve this social dashboard?

[Matthew Spurr @MatthewSpurr]

Check out my latest article: Churn Is Not the Enemy. Ignoring the Signals Is. https://t.co/GnON9H0ba2 via @LinkedIn

[Matthew Spurr @MatthewSpurr]

Funny to think that this is the case and I’ve barely even begun doing anything on the platform. Just building stuff for myself lol

[Matthew Spurr @MatthewSpurr]

I really feel like the industry as a whole has done a pretty horrible job of defining a lot of the roles surrounding Customer Experience. There’s a lot of confusing crossover, misleading, made up and vague job titles, and a woeful lack of focus on CX from the outset in a startup.

[Matthew Spurr @MatthewSpurr]

🛎️ F.A.O STARTUP AND SAAS FOUNDERS

📈 HOW TO REDUCE CHURN AND EXTEND LTV
In case you missed this, I shared a trilogy of infographics + mini-blogs accompanying them. They share KPIs from 3 distinct sections of Customer Experience (CX) within SaaS companies
https://t.co/naCi2r8QoI

[Matthew Spurr @MatthewSpurr]

Nice little explainer for what Customer Experience is, (CX to its friends).

https://t.co/68o0br5hSE

[jaynemesis @jaynemesis]

This is fast becoming the mainstream opinion.

Of course AI is making a real impact in customer service, software development, and a few other areas, but even those improvements are facing some backlash by customers and developers.

This could soon become a political issue.

[Matthew Spurr @MatthewSpurr]

The Secret To Great Customer Service - It’s not what you think…

What should follow this interaction is a chat about why their product wouldn’t allow the transaction that the cs agent, the manager and the client all knew should be allowed to happen. https://t.co/m4siO4WzhP

[Matthew Spurr @MatthewSpurr]

New post 🚀
Strategic Retention & Commercial KPIs for SaaS founders.
The metrics that actually drive long-term revenue: churn, LTV, CAC payback, expansion, ARPU — plus how to measure and fix them properly.

No fluff. Just fundamentals 👇

https://t.co/F9nUCJwhwf

[Matthew Spurr @MatthewSpurr]

@playfaircapital hey I just submitted my type form submission to pitch, but wanted to make sure the PDF was uploaded, as I have a feeling it hadn't worked.

Any chance I can chat to someone to check please?

[Matthew Spurr @MatthewSpurr]

Why I’m So Bullish on Golf Over the Next 10–20 Years

The next two decades are going to look very different for how we work, connect, and look after ourselves.

AI will change the employment landscape. Stress levels will rise. People will crave ways to unplug, move their bodies, and spend time with real humans in real places.

That’s why I believe golf is perfectly positioned to thrive.

It’s not just a sport, it’s exercise, fresh air, competition, and community all rolled into one. It creates space for meaningful conversations, networking, and friendships that last decades.

Yes, the industry will need to evolve, to become more inclusive, accessible, and modern in its approach, but the fundamentals are strong. I see golf only going from strength to strength.

If you’re in the golf industry now, I’d argue the next 20 years could be your golden era. I think the popularity of golf on YouTube is going to be a hugely propelling influence on the growth of golf with the younger generations. There are so few sports where the main athletes themselves show you behind the scenes of their life so much. Now in golf, we're seeing these stars messing around, having a laugh, being themselves, being vulnerable on camera, and it's fascinating, addictive and above all, it's inspirational.

What changes do you think we’ll see in the game by 2045?

(Here's a photo of the 2nd hole at The Manor House, Castle Combe - stunning course).

[Justin ROSE @JustinRose99]

This is why I practice. This is why I compete. For moments like this! 🏆

[kitze · supermac.io 🐦‍🔥 @thekitze]

rip 394 startups

[Matthew Spurr @MatthewSpurr]

@Sam_North_07 Think YouTube is a huge contributor to that. Golf YouTube is way better than watching TV coverage of it and all the stars of the golfing world are just so open and willing to participate.

So different to most other major sports!

[Riley Brown @rileybrown]

The fastest way to create a mobile app with cursor:

1. Prototype on phone
2. Export to Cursor
3. Make Changes on Cursor while testing on your phone

Timestamps:
00:00 Intro
00:30 Prototype on @v_computer
01:06 App Version 1
01:29 Making First Edit
03:06 Exporting to @cursor_ai
05:50 Making Logo for app in ChatGPT and uploading to Cursor