Matthew TW Huang

Product Manager. Photographer. Engineer. Healthcare. Technology. Education. Photographer.

[Matthew TW Huang @MatthewTWHuang]

Have Strong Opinions Weakly Held.

[Matthew TW Huang @MatthewTWHuang]

@mwseibel As someone who moved to Palo Alto recently, any advice on how to get more involved with the community?

[Matthew TW Huang @MatthewTWHuang]

This is great and I hope this becomes the standard. Definitely interested in what goes into the algorithm! #UXDesign #Healthcare

[Matthew TW Huang @MatthewTWHuang]

"Because you didn't select a doctor, or the one you selected is not available, we have used a number of factors like your location, age, language, medical history, and more to match you with a doctor who we think will be the right fit for you."

[Matthew TW Huang @MatthewTWHuang]

@BlueShieldCA Oppps. Looks like they did assign me a PCP, but was no where to be found but in a message. Great that a PCP was defaulted but not great it was difficult to find.

[Matthew TW Huang @MatthewTWHuang]

Was really excited when I saw that @BlueShieldCA assigned me a PCP when I first logged into my account online. Logged back in today and no longer see that.

Choosing a PCP is too much effort. Choice should be available but defaulting may be valuable to many people.

[Matthew TW Huang @MatthewTWHuang]

While fun, I wonder how useful this is as most people will be on their phones. But could be used for other verification use cases.

[Matthew TW Huang @MatthewTWHuang]

Great experience: @CapitalOne's verification with NFC is delightful! Great alternative to 2-factor authentication. #UX

[Matthew TW Huang @MatthewTWHuang]

Set up my @GooglePixel_US today. When it prefills the 2-factor SMS code, it's great. Wonder why it works sometimes and other times, it doesn't. Does it require app development? #UX

[Matthew TW Huang @MatthewTWHuang]

@mxie @AmericanExpress and @Citi credit cards have always been great when filling out forms for travel delay and lost baggages. I never used the trip cancellation, but I can't imagine it's much different. (Calling to start the process seems to be the best route)

[Matthew TW Huang @MatthewTWHuang]

@DontBANebula What are you doing now?

[Matthew TW Huang @MatthewTWHuang]

@elonmusk when will @Tesla make more revenue from data (e.g. real-time location, local govt services) than from cars/robots, if ever?

[Matthew TW Huang @MatthewTWHuang]

I love the "simplicity" of @Tesla AI Day presentations. Definitely a great recruiting opportunity.

[Matthew TW Huang @MatthewTWHuang]

The @SanDiegoAirport has @TSA signs telling passengers to scan people's boarding passes. Meanwhile, the TSA agent is telling everyone, "Please only have your IDs ready". The signs should probably be removed! #UX

[Matthew TW Huang @MatthewTWHuang]

I know it's not the employees' fault, but when I do see 15%, 18%, 20% for tips other than dining in, I naturally feel like it's greedy.

[Matthew TW Huang @MatthewTWHuang]

#BadUX: Defaulting tip options to 15%, 18%, 20% in all cases. Makes sense for dine-in, but super annoying for take-out. I assume $1, $2, $5 options would be more effective.

[Matthew TW Huang @MatthewTWHuang]

As someone who grew up packing take-out orders, I didn't expect tips. Definitely appreciated though!

[Matthew TW Huang @MatthewTWHuang]

I may or may not have spent 30 seconds trying to scan my room key on the right side. Based on the worn no smoking sticker, many people have tried to scan their key there

[Matthew TW Huang @MatthewTWHuang]

#BadDesign: This @Hyatt elevator requires a key card to go to room floors. But the card reader is only on the left side. The fact the right side has a raised no smoking object makes it worse.

[Matthew TW Huang @MatthewTWHuang]

Based on research of one, women's clothing sites need to have a "Has pockets" filter. #pockets #design #fashion