A price floor is not a wall to keep clients out. It is a filter.
An agency owner came to me this year, needed help fast. We never even got to a price. He had decided the only thing that mattered was cheap.
I offered to help at cost, no markup. Still too expensive in his head. So I wished him luck.
The floor filtered out the one buyer who was never going to value the work. Set it. Hold it.
Most of us have a number we are quietly embarrassed by.
The build we priced too low. The client we let haggle us down. The retainer we delivered for months and never charged for.
What is the most underpriced you have ever felt on a piece of work?
A low price is not generosity. It is a signal.
It tells the buyer the work is low-stakes, and tells you to cut corners to make the margin survive.
It attracts the clients who haggle and repels the ones who pay for outcomes.
The most expensive builds I ever delivered were the cheap ones.
I took one with no recurring because the upfront number looked fine. Then I maintained it, fixed it, and answered for it for months. Unpaid.
The fee was for the build. The cost was everything after it.
Now I hold a floor. £5k minimum on a build, with a monthly retainer, every time.
First month I lost two prospects. I also stopped dreading my calendar.
The floor was never about charging more. It was about doing work worth doing properly.
Follow @MattisPatrick for more on AI delivery.
I quoted low to win. It worked. Then the real cost showed up.
Five-figure risk on a four-figure price. And no recurring revenue, so every month started again at zero.
For years I underpriced my own work.
I told myself it was being competitive. I was training clients to undervalue me, and training myself to resent the job.
The mistake I am least proud of. Naming it anyway.
If you are exhausted and barely wrote code this week, you are not lazy.
AI cut the cost of production and raised the cost of judgement. All of that new cost lands on you.
Build the standards that let you do less of it.
Weekend question.
What is the one thing in your business that still only works because you personally do it?
That is your real ceiling. Not pipeline. Not pricing. That one thing.
Naming it is the first step to handing it off.
AI reduced the cost of production.
It raised the cost of coordination, review, and decision making.
Every bit of that new cost lands on the same person. You.
The most productive quarter of my career was also the most hollow.
By the afternoon I could not make a simple decision. Not because the work was hard. Because I had spent the day judging AI output and switching between sales, delivery, and admin with no gap.
The output was never the problem. The judging was.
The fix: block the week into Promote, Deliver, and Build, and do only that work in that block.
The goal was never more output. It is to need fewer of your decisions in the loop.
You scale by being needed less.
Follow @MattisPatrick for more on AI delivery.
Nobody buys a workflow.
They buy the lead they stopped losing, the call they stopped missing, the hour they got back.
The ones who can see that every month renew. The ones who cannot, cancel. Sell the outcome. Deliver the workflow quietly.
"Here is everything we built this month" followed by a list of nodes the client never asked about.
Clients do not buy what you built. They buy what it changed.
Rewrite the update as one sentence about money or time. Watch what happens.
Report the dollars.
The cheapest way to keep a retainer is to show the client, every month, the money your system touched.
Silence after go-live is how good builds get cancelled.