Caroline Kehn

[Caroline Kehn @MaverickECH]

@ridgewallet I did but then @AmericanAir stole it from my bag just days before I was giving it as a gift 😔

[Caroline Kehn @MaverickECH]

@AmericanAir stole a brand new custom engraved @ridgewallet from my bag and refuses to admit any liability despite it being an international flight covered by the Montreal Convention. Handed him the gift and he opened an EMPTY box 😡

[Caroline Kehn @MaverickECH]

How reassuring 😂
Side note: check the Montreal convention, this was an international flight.

[americanair @AmericanAir]

@MaverickECH We're sorry to hear items were missing from your bag at pick-up. We always recommend using TSA-approved locks on your bags to prevent accidental loss, and don't offer coverage for missing items unless they were delayed or damaged. You can see more here https://t.co/k1I8HDmkyI.

[Caroline Kehn @MaverickECH]

@AmericanAir @raiderhawg Sounds like you could assist by getting tires to them…

[Caroline Kehn @MaverickECH]

@AmericanAir Not even on international flights?? There was no accidental loss. The package was opened, contents removed, and then replaced.

[Caroline Kehn @MaverickECH]

@AmericanAir is it ok for your employees to steal from baggage? They stole an anniversary gift and your website makes it impossible to file a claim.

[Caroline Kehn @MaverickECH]

Had a gift stolen from my baggage by @AmericanAir and they make it impossible to file a claim. 10/10 do NOT recommend.

[Caroline Kehn @MaverickECH]

@DaisyAmercanAir Scam

[Caroline Kehn @MaverickECH]

@ClarkeAir27089 Sounds like a scam. I’ll wait for American to reply…

[Caroline Kehn @MaverickECH]

@AmericanAir had something stolen from my luggage and tried to file a claim online. Online claim requires an incident number… everyone at the airport claims they can’t generate an incident number. Make it make sense.

[Caroline Kehn @MaverickECH]

@FarmersFridge Really just wish I could figure out your cutoff dates for future deliveries. I loaded my cart and went to order within 2 hours and the date had changed.

[Caroline Kehn @MaverickECH]

@FarmersFridge in the middle of filling my cart the date changed from 9/3 to 9/10, is this normal???