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ni jaba..saitan

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Staff at Nairobi Tech and Outsourcing Firm Threaten Christmas Strike Over Unpaid Salaries, Safety and Welfare Concerns

Reports have emerged within a Nairobi-based business process outsourcing and technology firm, Nakama Tech, where employees are raising serious grievances over welfare, safety, and legal compliance, citing unpaid statutory deductions, lack of proper payslips, and denial of basic employment rights.

Staff say that workplace accidents, including severe injuries and deaths, have gone uncompensated, and that sick or grieving employees face unfair termination.

Workers have also criticized the company’s inflexible December salary disbursement plan, which they say disadvantages staff with dependents and disrupts holiday preparations.

There are also concerns revolving around the subcontracting of Dentrix Consultancy, which employees fear is being used to circumvent direct employment obligations and evade statutory responsibilities.

The complaints call for immediate intervention from regulatory authorities to enforce compliance, protect staff and establish proper welfare structures within the firm.

Below is what was shared with us by employees detailing the urgent issues and the actions they are demanding.

"Hello Cyprian. We are writing to raise serious and urgent concerns about the welfare, safety, legal rights, and fair treatment of employees. These issues have affected many of us deeply and require immediate attention, transparency, accountability, and corrective action. Below are the key concerns

Lack of Statutory Deductions, Payslips, and Employment Proof

Some Employees have not been receiving proper NSSF, SHA, other statutory deductions as required by law. A subcontracted system Dentrix was introduced without any explanation or formal communication. Employees receive invoices instead of payslips, making it impossible to prove employment or access statutory rights. This denies employees their legal protections and violates Kenyan labour laws.

No Compensation for Employees Injured or Killed in a Company-Related Accident

An agent recently died in a tragic accident while heading home from duty. Several colleagues were severely injured, including one who is now permanently disabled. Despite repeated follow-ups, no compensation has been issued, even after being told that funds had been disbursed. Affected employees and families have been left without support in their most difficult moments.

Unfair Termination of Sick Employees

Management routinely terminates employees who fall sick before or after their off-days. This practice is inhumane, discriminatory, and illegal, violating protections for medically vulnerable employees under the Employment Act.

Preventable Death of Team Leader Dorice Ambale

Dorice Ambale, who was pregnant and visibly unwell, was repeatedly denied sick leave. Her condition was known by everyone, yet she was forced to continue working until her health deteriorated fatally. After Dorice’s burial, her sister Grace, also an employee, was dismissed immediately for taking time off to care for her dying sister, a situation the company was fully aware of. This was cruel, avoidable, and deeply painful.

Death of Agent Tesma Inside the Office Due to Negligence

Another agent, Tesma, died inside the workplace just two months later on 7th December 2025. She fainted at work, regained consciousness, and was still ordered to continue working. When she collapsed again, management took over an hour to approve an emergency cab. She died waiting for the cab to be picked for hospital lifeless. By the time she arrived at the hospital, she was confirmed dead on arrival. Her family cannot afford burial expenses, cannot afford a post-mortem, and has only been offered KSh 30,000, which is insufficient even for a casket. Her colleagues who carried her to hospital have received no grief counselling.

Severe Accident Involving Agent Abel with no support or Compensation

Agent Abel suffered a devastating accident on his way to work. He lost all his teeth, fractured his facial bones, and broke his hand and leg. Because the company does not remit NSSF, he has no support and is expected to fund treatment on a KSh 25,000 salary, which is impossible.

Unreasonable and Unfair December Salary Disbursement Plan

Instead of early Christmas pay on 23rd–24th as done by most companies, employees were forced into a survey offering only option 1 40 percent on the 22nd, remainder on the 29th or option 2 full salary on the 29th. This decision disadvantages employees with dependents, ignores the reality of holiday needs, and attempts to control how adults use their own salaries. Employees overwhelmingly expressed disappointment and frustration.

Rising Number of Deaths and No Bereavement Policy

In less than five months, there have been nearly 10 deaths, including 3 colleagues, and several parents of employees passing away. Despite numerous follow-ups, no bereavement policy exists, no welfare support is available, and no counselling services are provided. We also witnessed a sick agent vomit at work and be told to continue working instead of receiving medical care.

Suspected Tax Avoidance Through Subcontracting Dentrix

There are concerns that subcontracting Dentrix Consultancy is being used to avoid paying taxes PAYE, remitting statutory benefits NSSF, NHIF SHA, and taking legal responsibility for employees. All employees working for Nakama should be directly contracted to Nakama.

We request urgent intervention from the following authorities to be tagged in their official emails NSSF, NHIF Social Health Authority SHA, Ministry of Labour and Social Protection, KRA, Axial, Wananchi Group, any relevant workplace safety and compliance bodies. Our lives, our health, and our dignity matter.

Demands from Employees Nakama Agents

Due to the unfair December salary poll and all ongoing welfare issues, we hereby issue notice. Full December salaries must be paid by 23rd December at the latest.

Failure to do so will result in a complete paralysis of operations during Christmas week until the end of the holidays.

A formal meeting must be held by 22nd December.

This meeting must include the President of Nakama, HR Department, and all relevant leadership involved in employee management and welfare.

Immediate compliance with all labour laws is required. This includes full NHIF SHA remittance, full NSSF remittance including backdated payments, issuance of real payslips not invoices, and transparent employment contracts.

Immediate implementation of an employee welfare structure is required, including a bereavement matanga policy, a private health cover, emergency medical support, and counselling and mental health services.

Under the Constitution and Laws of Kenya Constitution of Kenya 2010 Art 43 1 a right to the highest attainable standard of health, Art 43 1 e right to social security, Art 21 state and institutions must protect these rights. NHIF Act 1998 and Social Health Insurance Act 2023 mandatory registration and monthly remittance by employers.

NSSF Act 2013 mandatory 6 percent employer plus 6 percent employee contributions and heavy penalties for non-compliance.

Employment Act 2007 requires all statutory deductions to be remitted and protects employees from unfair dismissal and unsafe conditions.

Occupational Safety and Health Act 2007 mandates a safe working environment.

If the above issues are not addressed, we will seek legal assistance under the Constitution and Labour Laws of Kenya.

Work operations may be interrupted in December if full salaries are not received by 23rd December. Nakama Management must meet with employees by 22th December.

All employees must be directly contracted by Nakama and not any ghost consultancy."

[I'm Mudave everywhere 🇰🇪 @MaxwellMagomere]

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[I'm Mudave everywhere 🇰🇪 @MaxwellMagomere]

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@__theSeyram Russian and Chinese

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[I'm Mudave everywhere 🇰🇪 @MaxwellMagomere]

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[I'm Mudave everywhere 🇰🇪 @MaxwellMagomere]

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[I'm Mudave everywhere 🇰🇪 @MaxwellMagomere]

from me to you✍️
...may you Win😉😉
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[I'm Mudave everywhere 🇰🇪 @MaxwellMagomere]

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[I'm Mudave everywhere 🇰🇪 @MaxwellMagomere]

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@blackFabrizioo @MaxwellMagomere