@meesho_support
Urgent: Return Item Picked Up but Status Not Updated - Order ID [249826040040710784]
I am writing to report an issue with my return pickup for Order ID [249826040040710784].
Pickup Details:
Date & Time: February 8, 2026, at 5:08 PM
Agent Phone Number: 8802062737
@meesho_support If the return window expires due to your courier's incompetence, I will be filing a formal grievance with the National Consumer Helpline (NCH).
@meesho_support Feb 8: Pickup done (Agent: 8802062737). Parcel taken. Status didn't update.
Feb 9: Valmo Agent called. He coordinated with the 1st agent and took the parcel. He requested an OTP, but none was sent by the system. He kept the parcel overnight.
@meesho_support This is a "Deficiency of Service." I have the parcel ready, but your agents are refusing to process the digital return. I want an immediate manual update of my return status or a supervisor callback.
@meesho_support Feb 10 (4:15 PM): Valmo Agent returned the product to me because he couldn't close the task without an OTP.
Feb 10 (5:30 PM): Shadowfax Agent (9319507653) assigned. I called him; he refused to come, citing a "wrong area" assignment by his manager.
@meesho_support He asked for OTP to complete process... but it never arrived on my phone
He said he'd call back in 10 mins/Tomorrow - but no follow-up + Meesho app still shows 'Pickup will be done by 9pm today
I have call logs of all interactions PLEASE update status & initiate refund ASAP
@meesho_support Update: Further chaos ensued
- Feb 9: New pickup agent called, I informed them about yesterday's (Feb 8) pickup
- They asked me to contact old agent, who said he'd coordinate with new agent
- New agent later confirmed he'd spoken to old agent & has the parcel
@meesho_support He asked for OTP to complete process... but it never arrived on my phone
- He said he'd call back in 10 mins/Tomorrow - but no follow-up + Meesho app still shows 'Pickup will be done by 9pm today
- I have call logs of all interactions
PLEASE update status & initiate refund ASAP
Please update the status in your system manually based on the agent's logs and initiate my refund immediately. I have the call logs to prove the interaction with the agent.
Status: The agent arrived,
I shared the OTP, and he collected the parcel.
The Problem:
Despite the physical pickup, my Meesho app did not update to "Picked Up."
Today (Feb 9), the app is incorrectly showing "Pickup Rescheduled.
I have already handed over the product
Please update the status in your system manually based on the agent's logs and initiate my refund immediately. I have the call logs to prove the interaction with the agent.
Status: The agent arrived, I shared the OTP, and he collected the parcel.
The Problem:
Despite the physical pickup, my Meesho app did not update to "Picked Up." Today (Feb 9), the app is incorrectly showing "Pickup Rescheduled."
I have already handed over the product.