It took us 6 years to get to our first 60k customers, each of whom had to sign and courier 40+ pages of forms and wait for days. We got to 1 crore customers in the next 6, entirely eliminating paper in the process. This was enabled by eKYC, digital signatures (eSign), & digital documents (Digilocker).
The productivity increase, savings, and wastage reduction for companies and customers have been exponential. Hundreds of millions of pages that didn’t have to be printed and transported and valuable customer time that didn’t have to be wasted. Most of our time in the first six years was spent figuring out how to send forms back and forth collecting docs.
We had ~900 on the team in late 2017 with ~5lk customers. Today, we have 1.3 crore customers with ~1100 on the team. And this while our customer support quality has improved significantly. We have done many other things right, but doing away with the physical process has helped exponentially.
This has also reduced customer onboarding risk significantly. Physical forms, docs, and signatures with multiple intermediaries vs. the customer directly with their digital identity and signature + mandatory online In person verification (IPV).
The first thing I said on this panel was that I wouldn’t have been on the stage if not for the robust Indian digital infrastructure that @zerodha has benefited from. Thanks to the people who enabled it in the Govt & its machinery, @NandanNilekani, @pramodkvarma & everyone else.
Told my 2 year old son imma take him to see his fav rapper drake he said “Dad don’t spend $1000 for me you should invest it into stocks instead and grow your wealth” tears came out of my eyes 🥲
🇺🇸 USA debt: $32.8 trillion
🇺🇸 USA GDP: $26.85 trillion
🇬🇧 UK debt: $3.28 trillion
🇬🇧 UK GDP: $3.16 trillion
🇷🇺 Russia debt: $288 billion
🇷🇺 Russia GDP: $2.06 trillion
No more hours of video editing.
ChatGPT can now create a video commercial with the script, voice-over, music and everything with just two prompts.
I will show you how in 4 easy steps 👇
Based on real events:
I have done my graduation from Chennai. I had a muslim classmate who used to greet us with so much grace.
One day he invited a few of us in his birthday party. While returning, he gifted me few CDs & asked me to watch them.
I went home & played that CD and it was a compilation of speeches of Zakir Naik. I couldn’t understand his motive at that time but certainly I broke all the CDs and threw them in the dustbin.
He asked me the other day did you watch it? I simply denied.
What has been been shown in the Kerala Story is fact! In this same way, so many innocent girls get trapped.
Obamacare* Vs Ayushmann Bharat
Coverage
🇺🇸 Obamacare - 16 Million
🇮🇳 Ayushmann Bharat - 500 Million
Annual Health Premium for Family of Four
🇺🇸 Under Obamacare - $5200
🇮🇳 Under Ayushman Bharat - Nil
Total Hospitalisation/surgeries till date
🇺🇸 Under Obamacare - 7.13 Million
🇮🇳 Under Ayushman Bharat - 48.3 Million
Cost to the Exchequer :
🇺🇸 ObamaCare - $1120 Billion
🇮🇳 Ayushman Bharat - $7 Billion
* Obamacare is also known as Affordable Care Act
Data compiled from: https://t.co/9e2mgsDoY9
https://t.co/KiTGPuDuUv
No Business Background
No Pedigree education across the team
No VC/PE
No Advertising spending
No Spamming customer
@zerodha is an example that a successful business can be built by not following the norm, by average folks with common sense wanting to solve a problem.
Making the right decision at the right time is critical to success in life.
Here are 4 decision models used by 4 stalwarts - Jeff Bezos, Charlie Munger, Elon Musk and former US president Eisenhower.
A thread 🧵
The reason some people aren't getting what they want in life is 'cause they ain't even grateful for what they have. If God gives you something, and you're not grateful for it, why would he give you some more stuff to not be grateful for?