@planetabnormal Gotta really hound them to get anything done, idk how it is over in the US but I hear It's pretty ass. More than likely you are not getting what you are paying for.
@planetabnormal the only reasonable advice i could give would be to contact an electrician. if it's just your internet going out, that could be a number of things, but be sure to note when it happens and the time, that might help them sort it out.