Damian Mc Grath

[Damian Mc Grath @McGra1234]

@AerLingus Already have multiple times. You have already closed the case? Got hung up on by a staff member yesterday, raised a complaint with aer lingus and the IAA. I will let them deal with it. This flight was almost a year ago. It’s ridiculous

[Damian Mc Grath @McGra1234]

@AerLingus denied my eu261 claim stating that the delay was 81 minutes even though I arrived in Minneapolis over 3 hours after my original scheduled time. The agent also told me eu261 comp was calculated using departure time (which it isn’t) and also told me I was ineligible…

[Damian Mc Grath @McGra1234]

For eu261 comp because I was flying to America even though it is with an EU airline from an EU airport. Complaint has been raised to the Irish civil aviation authority for their incompetence. Seems like any excuse will be used to prevent them paying my compensation

[Damian Mc Grath @McGra1234]

@dpsquinn @AerLingus Currently in the same boat Declan. I have an over 3 hour delay and they are claiming the delay is 81 minutes. Closed the case on me. Agent hung up on me. Filed a complaint to the Irish aviation authority

[Damian Mc Grath @McGra1234]

@AerLingus how do I contact you?

[Damian Mc Grath @McGra1234]

@AerLingus after 6 hours of waiting on the web chat which you told me to use… it shouldn’t be this difficult?

[Damian Mc Grath @McGra1234]

@AerLingus @AerLingus still waiting

[Damian Mc Grath @McGra1234]

@AerLingus I took a flight to Minneapolis 279 days ago. 2 days before the flight you delayed it by 2 hours. On the day of the flight you delayed it further, meaning I arrived in Minneapolis 4 hours after it was supposed to. I submitted a EU261 claim and got a case reference…

[Damian Mc Grath @McGra1234]

@AerLingus @AerLingus I have sent you a dm and have been waiting for 22 minutes so far. How long should I expect to be on the queue for a virtual agent?

[Damian Mc Grath @McGra1234]

@AerLingus @AerLingus You are now being connected to one of our team members. Please wait while we allocate the next available agent to assist you. This may take a couple of minutes. Thank you for your patience. - I am getting this message

[Damian Mc Grath @McGra1234]

@AerLingus When will someone respond?

[Damian Mc Grath @McGra1234]

@AerLingus I already have

[Damian Mc Grath @McGra1234]

Guess what - no one called. I have been told that I will be receiving the money but I still haven’t gotten it. It’s been 279 days @AerLingus. According to eu261 legislation, I am entitled to 600 euros. Your handling of this has been abysmal. When can I expect this compensation?

[Damian Mc Grath @McGra1234]

Explain why I was given a new reference. And also told me that if I submitted a claim today it would normally take a few weeks for the eu261 compensation to come through. The NEXT time I called I asked for a supervisor to call me back which the agent said would happen, and …

[Damian Mc Grath @McGra1234]

@AerLingus can someone please respond to this?

[Damian Mc Grath @McGra1234]

@AerLingus been waiting 4 months for my refund…

[Damian Mc Grath @McGra1234]

@AerLingus @AerLingus waiting for EU261 comp almost 9 months now. The flight was in May 2024. How long does it take? You have been contacted via Whatsapp and phone multiple times and still nothing. Each time I’ve been told “in the next few weeks” and that I would be called back.

[Damian Mc Grath @McGra1234]

@AerLingus still waiting….

[MrBeast @MrBeast]

I’m gonna give 10 random people that repost this and follow me $25,000 for fun (the $250,000 my X video made)

I’ll pick the winners in 72 hours