@zomatocare@zomato@IndiaToday 🚨 Unfair Experience with Zomato – Need Resolution & Refund 🚨
I recently placd an order on Zomato (Order ID: #7305488424 frm Cloud Tenzo, Guwahati). Unfortunately, I hd mistaknly entered the wrong adrs and cancld the order within jst a few mins.
@zomatocare > Thanks for responding. Please resolve this quickly—₹303 was unfairly charged for an order cancelled within minutes due to a wrong address. No delivery partner was assigned, nor had the restaurant started preparing the food. A refund is the only fair solution. #CustomerRights
@zomatocare What if it was a cod wht wd u hv done then this is completely unacceptable 303 rps for cancellation are u kidding me?? REFUND or this will not end here
@zomato No delivery partner was assigned.
This is highly unfair and feels like a penalty for an honest mistake. Customers should have a small grace period to cancel, especially in cases of wrong address or accidental orders.
@zomato Shockingly, Zomato charged me ₹303 as a 100% cancellation fee, even though:
The cancellation happened only 3 minutes after placing the order.
The restaurant had not yet started preparing the food.
@JioMart_Support Can you guys not contact us. Why make your customers feel so helpless. also 2 other items which were declared unavailable. Its showing refund complete but no refund received. Very disappointed with @jiomart
@JioMart_Support worst support services. They are showing one item in my bill but did not deliver that product. No refund service also. So lost there is no support team to connect. Huge mistake ordering from @JioMart