Meghna

Be straightforward!

[Meghna @MeghanaDhakan]

@KotakCares It’s been more than 24 hours and I have not received any update from concern team

[Meghna @MeghanaDhakan]

@KotakBankCare @KotakBankLtd Ref 49937358: Merchant emailed proof that Kotak ALREADY recalled on Sep 29 for my cancelled order! Yet you keep copy-pasting 81-day delay template, running a wrongful EMI loan, & destroying CIBIL. Assign a manager to call me now! #consumerprotection

[Meghna @MeghanaDhakan]

@KotakCares Social media team is calling me to inform same thing 81 days timeline template message. Harassing to inform me same thing without resolution & then saying concern team tried to call but couldn’t reach out. No concern team has tried to call me. False information by @KotakBankLtd

[Meghna @MeghanaDhakan]

@KotakCares @KotakBankLtd @KotakCares @RBI @nch1915 @jagograhakjago @BandBajaateRaho

[Meghna @MeghanaDhakan]

@KotakCares @KotakBankCare Stop lying to buy time. I have zero missed calls on my phone. You are falsely marking me "not reachable" to stall NCH Docket #10667370 & Ref #49937358. Kotak ALREADY clawed back ₹69,990 from the merchant on Sep 29! Stop the excuses, & have a senior manager call me

[Meghna @MeghanaDhakan]

@KotakCares When can I expect the resolution now

[Meghna @MeghanaDhakan]

@iambabu420 @KotakCares 55 days and still "expediting"? 🤔 If @KotakCares takes nearly two months to process an escalated issue, how long do they take for a normal complaint?
Absolutely terrible customer service policy. @udaykotak please look into policy
#KotakBank #CustomerServiceFail #Banking Fa

[Meghna @MeghanaDhakan]

Hey @KotakBankCare @KotakBankLtd, it has been 55 DAYS since I raised my issue, and all I get is absolute silence. No resolution, no response. Is this how you treat your loyal customers? This is completely unacceptable. Resolve this ASAP! #KotakBank #CustomerServiceFail #Banking

[Meghna @MeghanaDhakan]

@iambabu420 @KotakCares Thank will do that now

[Meghna @MeghanaDhakan]

@iambabu420 @KotakCares @KotakBankLtd @KotakCares bank doesn’t have money so they hold clients money bank have crisis 🤭🤪😅

[Meghna @MeghanaDhakan]

@iambabu420 @KotakCares They don’t respond for the big transaction amount as mine is 69990 rs stuck since 15 sep and still not responding at all

[Meghna @MeghanaDhakan]

@KotakCares In this digital time you are giving 81 days timeline period since 45 days. What is this please explain 🙏🏻@RBI @KotakCares

[Meghna @MeghanaDhakan]

@KotakCares I have not received the resolution nor email and it is same template giving 81 days timeline which should not be consider for all cases I request to expedite and really involve human being to investigate this issue.

[Meghna @MeghanaDhakan]

@KotakCares It’s been already 45+ days and even the merchant already emailed they didn’t receive the amount and didn’t deliver the product pre order is canceled kindly reverse my amount and close my EMI for the same transaction.

[Meghna @MeghanaDhakan]

@KotakCares It is same response to wait for the 81 days template response, no one is bothered to look for the case in details even after so many complaints raised. @RBI merchant already denied the payment didn’t deliver the product why do you still hold my payment and processing EMI ?

[Meghna @MeghanaDhakan]

Instead, they have converted this non-existent purchase into an active EMI, are deducting my money monthly, and are forcing an unreasonable 81-working-day delay. This unnecessary delay is actively damaging my CIBIL credit score. I request the RBI to take action immediately.@RBI

[Meghna @MeghanaDhakan]

Kotak Bank Reference No: 49937358. The merchant formally cancelled my pre-order on 29th September and emailed confirmation that they never received the funds. Despite this absolute proof of cancellation, Kotak Bank refuses to permanently reverse the transaction. @RBI @KotakCares