This is how they get us. By offering 'services and help' that are impossible to access without hardship and unreasonable legwork. Making sure that people are unable to receive the help they need, but still allowing to say 'have you tried helping yourself?'
I spent three hours on hold with the #irs 'advocate service' only to get kicked out due to "technical difficulties". Not everyone can put their work life on hold for three hours, @IRStaxpros. Unbelievable.
Turns out, if you fall asleep with your eyes open in front of some spreadsheets everyone will think you're hard at work and not wake you up for lunch. :|
@united If it's a non refundable flight, whatever. But don't pretend that I'm getting something back just so you can make extra money. Just call it as it is.
"Yeah, of course you can cancel your $130 flight. We'll just give you credit for the flight. Oh, but if you want to use the credit, you have to pay $200."
Yeah. No. @united, you really, really suck.