Melissa McCaskill

[Melissa McCaskill @MelissaMcCaski3]

#Norwegianepic why are those who were getting were supposed to get on the ship today being offered more compensation than those of us who endured all of the problems over the last week??? We were not offered refunds and were told that Norwegian would not pay for hotel costs.

[Melissa McCaskill @MelissaMcCaski3]

@irshmnbyrne It was on Fox News as well. The official statement from Norwegian. Clearly they’re agent on the ground have been trained accordingly either.

[Melissa McCaskill @MelissaMcCaski3]

#Norwegianepic why are those who were getting were supposed to get on the ship today being offered more compensation than those of us who endured all of the problems over the last week??? We were not offered refunds and were told that Norwegian would not pay for hotel costs.

[Melissa McCaskill @MelissaMcCaski3]

@irshmnbyrne Again... complete disorganization in the information being given to passengers, just like when we were on board. I hope the letter I just posted for you helps.

[Melissa McCaskill @MelissaMcCaski3]

@irshmnbyrne I have heard rumblings of a class action lawsuit. Hopefully it won’t have to go that far and Norwegian will finally just step up and do the right thing.

[Melissa McCaskill @MelissaMcCaski3]

@irshmnbyrne The last notice I received in our room was that we would be given 100% credit on our next cruise and $300 towards flight changes. To me this is insufficient and I will be filing a claim with Norwegian. I will be asking for a refund as I will never sail with them again.

[Melissa McCaskill @MelissaMcCaski3]

@craftychick502 @CruiseNorwegian Norwegian is still being very closed mouth about it, and what they did tell us was inconsistent. They weren’t able to bring two engines back up despite a 26hr stop in Puerto Rico. We were moving at 11miles/hr and there were other power and plumbing issues on board. 🤷‍♀️

[Melissa McCaskill @MelissaMcCaski3]

@CruiseNorwegian to all future cruisers on #Norwegianepic be advised the mini golf and the main rock climbing wall are closed. No compensation offered. Other amenity hours were not extended to make up. Found this letter upon arrival. No advance notice.

[Melissa McCaskill @MelissaMcCaski3]

@koryaversa @CruiseNorwegian (2/2) the spa manager who “checked me in” failed to put me into the computer. The ship “could not see” the gift certificate that was on my account (purchased before I left as a birthday gift from coworkers)and I ended up having to pay out of pocket. Over priced for poor service.

[Melissa McCaskill @MelissaMcCaski3]

@koryaversa @CruiseNorwegian (1/2)The thermal spas were unsanitary. Not a single attendant in the 2 hours I was there. Empty cups rolling around. Dirty bathing suit on the counter. Sweaty tile loungers not being wiped down. And to boot, no one came to retrieve me when it was time for my massage appointment.

[Melissa McCaskill @MelissaMcCaski3]

@BfloSuzanne Oh... one more thing... the information coming out to the public from Norwegian is still inaccurate. There were many other problems happening on board. Power shortages, plumbing issues (the ship smelled of sewage), instability in relatively calm waters. The list goes on...

[Melissa McCaskill @MelissaMcCaski3]

@BfloSuzanne (2/2) The customer service was the worst I’ve experienced anywhere. Under these strenuous circumstances it became obvious how poorly trained the team was to handle the circumstances. The communication was terrible, and the messaging that was being delivered was deceitful.

[Melissa McCaskill @MelissaMcCaski3]

@BfloSuzanne (1/2) Suzanne, please trust those who have personal experience. Cancel your trip and get a refund. The issue wasn’t just that the ship had mechanical issues, those things happen sometimes. The problem is the way it was handled... or should I say, not handled.

[Melissa McCaskill @MelissaMcCaski3]

@CruiseNorwegian @JamesMa29955655 People waiting for hours to disembark. Handicap and elderly trapped in the chaos. No water being offered. No bathroom access. Not a single crew member in sight for 2.5hrs

[Melissa McCaskill @MelissaMcCaski3]

@CruiseNorwegian @JamesMa29955655 Why are the passengers of the next sailing being offered more compensation than we are? Where is my refund? Where is my compensation for hotel costs?

[Melissa McCaskill @MelissaMcCaski3]

@CruiseNorwegian @JamesMa29955655 I was on my balcony on the opposite side of the ship. There were no winds!

[Melissa McCaskill @MelissaMcCaski3]

@LoisWeiss We were on our balcony on the opposite side of the ship. THERE WERE NO WINDS!