Member Loyalty Group

Experts in helping Credit Unions create happy and loyal members. Created by Credit Unions for Credit Unions.

[Member Loyalty Group @MemberLoyalty]

MX tip: With tax season here, send a quick reminder to members about where they can find their online tax forms, account number, and your CU’s routing number. Simple, yet very helpful in creating a frictionless experience. #MX #creditunions

[Member Loyalty Group @MemberLoyalty]

We've teamed with Medallia to offer exclusive credit union access to Experience! Attendees will also hear from MX leaders at our partner credit unions @MyConsumersCU and @WellbyFinancial. Visit for our discount code: https://t.co/vE2C95xw1S

[Medallia @Medallia]

🥁 Drumroll 🥁

📣 We’re thrilled to announce actor, writer, producer, and entrepreneur Mindy Kaling and three-time Super Bowl champion Steve Young to the #MedalliaEXP keynote stage!

[Member Loyalty Group @MemberLoyalty]

Happy International Credit Union Day! Credit unions work hard to improve the financial well-being of their members every day, and we love being part of this industry. Let's celebrate the #CUDifference! #ICUDay

[Member Loyalty Group @MemberLoyalty]

@AdvantisCU Love this so much!!

[Member Loyalty Group @MemberLoyalty]

For our dog lovers - as we remember 9/11, a look back at some of the lesser-known heroes. #NeverForget

[WeRateDogs @dog_rates]

Today we’re remembering the dogs of 9/11. 15/10 for all ❤

[Member Loyalty Group @MemberLoyalty]

Remembering the lives lost and the bravery of first responders on September 11, 2001. #NeverForget

[Member Loyalty Group @MemberLoyalty]

Feel good Friday share from @Dupaco - is it just us, or do credit unions bring out the best in people? #MX #CreditUnions #peoplehelpingpeople
https://t.co/Xoxpq4YfpB

[Member Loyalty Group @MemberLoyalty]

Happy Labor Day! Wishing everyone a safe and relaxing holiday.

[Member Loyalty Group @MemberLoyalty]

Fun Friday post - this dog is director of CX at his family's store. Guessing all metrics are up. 💯 #CX #MX #creditunions

[WeRateDogs @dog_rates]

This is Pep. He is the director of customer experience at his family's store in Portland, Maine. Knows a thing or two about supply and demand. 13/10

[Member Loyalty Group @MemberLoyalty]

Does AI have a role in Member Experience management? Absolutely! It helps analyze volumes of data in seconds to provide fast, actionable insights. Read more from our partner Medallia: #MX #creditunions
https://t.co/sVA2iLoQm3

[Member Loyalty Group @MemberLoyalty]

So important to remember - every employee can impact the Member Experience. #MX #CreditUnions

[Shep Hyken @Hyken]

We each carry an awesome responsibility—because, at any given time, the one person with whom the customer is interacting can define the organization as a whole.

[Member Loyalty Group @MemberLoyalty]

Asking for or incentivizing a good review may seem like an easy path to high experience scores, but it can have negative effects in the long run. Read more on this MX Don't. #MX #CreditUnions
https://t.co/2DOeNmnNeR

[Member Loyalty Group @MemberLoyalty]

Fun Friday read with some thought-provoking questions about reimagining the Member Experience. #MX #EX #CreditUnions
https://t.co/woMbKino5B

[Member Loyalty Group @MemberLoyalty]

How do customers choose a financial brand, and what makes them stay (or leave)? Learn more with our in-depth analysis of loyalty among US financial brands.
https://t.co/xD5PAdxCeY

[Member Loyalty Group @MemberLoyalty]

So much Credit Union love out there today! And we love being part of this amazing industry, helping credit unions create even greater experiences for their members. #ilovemycreditunion #MX #creditunions

[Member Loyalty Group @MemberLoyalty]

Lots of eyes on this pilot program from @MyOCCU geared toward improving the employee experience, and by extension, the member experience. Early phase results are positive - looking forward to learning more! #MX #EX #CreditUnions
https://t.co/DvB2T3xG0j

[Member Loyalty Group @MemberLoyalty]

Our Q2 2023 Credit Union Industry Loyalty Benchmark overview is now available. #MX #CreditUnions
https://t.co/h9rcIqs4kH

[Member Loyalty Group @MemberLoyalty]

Think on this one: "You can’t expect your employees to treat the customers any differently than the way you treat them." It's so important to listen to your people, and we can help you do that. #EmployeeExperience #CreditUnions
https://t.co/bJSSEZsFJr

[Member Loyalty Group @MemberLoyalty]

On Friday, July 28, join credit unions and leagues around the country as they celebrate what the #CUDifference means to members and communities every day. #CreditUnions #ilovemycreditunion #MX

[Member Loyalty Group @MemberLoyalty]

4 great questions to ponder about your credit union's member experience, plus a bonus BBQ reco if you're ever in North Texas. #MX #CreditUnions
https://t.co/ScylG061Od