MetaMask Support

Simple troubleshooting only - no links/emails are shared in our messages to users. Need help? Go to NEVER share your Secret Recovery Phrase

[MetaMask Support @MetaMaskSupport]

We are continuing to receive reports of email phishing campaigns asking users to "verify" their wallet to comply with KYC regulations, along with other types of "verification mandates". These emails are SCAMS! MetaMask wallets are NOT ASSOCIATED with user email addresses!

[MetaMask Support @MetaMaskSupport]

@notbrvnd0n Make sure you're using the latest MetaMask Extension (13.35.1) and Mobile (7.81.0) release.

Also, try clearing transactions via Settings > Developer tools > Delete activity and nonce data.

Our team at https://t.co/xxkf7Fe4gd would be happy to take a closer look if needed!

[MetaMask Support @MetaMaskSupport]

Update: Everything is back to normal, and all networks are fully operational.

[MetaMask Support @MetaMaskSupport]

There is currently a disruption to connectivity on multiple networks. Our team is aware and working to resolve the issue as quickly as possible.

We're sorry for any inconvenience and appreciate your patience!

[MetaMask Support @MetaMaskSupport]

@Noas_Dad Our $kLUNC pricing is provided by Hyperliquid, a decentralized perpetual exchange offering the perpetual trading feature within MetaMask. Prices may vary depending on the liquidity of where you're trading $LUNC outside of MetaMask Perpetuals.

[MetaMask Support @MetaMaskSupport]

@Muffin_D99 Hi there, everything should be back to normal as we've shared here: https://t.co/MVYTjosmQz.
Are you still experiencing difficulties with the app/ extension? (If yes please provide as much context as possible into the issue you're encountering)

[MetaMask Support @MetaMaskSupport]

Update: Everything is back to normal, and all networks are fully operational.

[MetaMask Support @MetaMaskSupport]

@GandalfzBallz @MetaMask Hey there! Everything should be fixed by now, we've announced when everything was back to normal here: https://t.co/MVYTjosmQz.

Are you still seeing that message? If yes you could try closing the app entirely and then re-open it.

[MetaMask Support @MetaMaskSupport]

Update: Everything is back to normal, and all networks are fully operational.

[MetaMask Support @MetaMaskSupport]

@Lm5585867613866 Hey, thanks for reaching out! Could you please get in touch with our support team at https://t.co/BIWTQTRYdU by using the "Contact Support" field there?
They will be able to take a closer look at the issue you are experiencing.

[MetaMask Support @MetaMaskSupport]

Hey and thanks a lot for reaching out. Sorry to hear you're experiencing some lag and price discrepancies.

First, could you please make sure your MetaMask app/extension and browser are updated to the latest version? That can often fix performance and display issues like these.

If you're already on the latest version and still experiencing the same problems, please reach out to our support team at https://t.co/iJVx8dFePT, they'll be able to dig into this further.

[MetaMask Support @MetaMaskSupport]

@Bottle_Of_Pizza @MetaMask Hi there and thanks for reaching out about this, could you please provide some more information regarding the issue you're encountering? Things like on what network are you trying to send the USDT, do you get any error messages, if yes what does the error message say?

[MetaMask Support @MetaMaskSupport]

@linwooi Hi, you can track resolved markets in the Predictions homepage if you scroll all the way to the bottom. Every market has a resolution date. At this point the market closes and you claim your winnings (if any).

[MetaMask Support @MetaMaskSupport]

There is currently a disruption to connectivity on multiple networks. Our team is aware and working to resolve the issue as quickly as possible.

We're sorry for any inconvenience and appreciate your patience!

[MetaMask Support @MetaMaskSupport]

@AKwajh Hi there and thank you for reaching out, I would recommend getting in touch with our support team by using the "Contact Support" field at https://t.co/xxkf7Fe4gd. They will be able to take a more in-depth look at the issue you're encountering.

[MetaMask Support @MetaMaskSupport]

We are continuing to receive reports of email phishing campaigns asking users to "verify" their wallet to comply with KYC regulations, along with other types of "verification mandates". These emails are SCAMS! MetaMask wallets are NOT ASSOCIATED with user email addresses!

[MetaMask Support @MetaMaskSupport]

@KayD__ee Hi, MetaMask relays your requests through the RPC URL to a node that's actually connected to the network. That node processes the request and returns the data.
You can check the RPC URLs by clicking the three dots and "Edit" next to the network in the network list

[MetaMask Support @MetaMaskSupport]

Hey, thank you very much for raising this and sorry to hear that you're encountering balance display difficulties.
Could you please provide some more context regarding this so we can try to figure out what might be the cause?
Information like would help in trying to narrow down the issue:
1. Are you on mobile/ extension?
2. What version of the app/ extension are you running? 3. If you're using the extension, what browser are you using it on?
4. What networks/ tokens fail to load specifically?

[MetaMask Support @MetaMaskSupport]

@Sikes1exe Hi, if you have the NFT Autodetect feature enabled and the NFT wasn't displayed automatically I'd suggest trying to import it manually, you can find a step-by-step guide on how to do so in the first FAQ of this knowledge base article: https://t.co/yCQaV89WSs.

[MetaMask Support @MetaMaskSupport]

@Walodja1987 Thank you for raising this issue! The team mentioned they aware of it and are working on a fix, in the meantime as a workaround you could try using the mobile app or a different browser.

[MetaMask Support @MetaMaskSupport]

Hey, really sorry to hear you've been running into this error and thank you very much for raising it.

Could you please reach out to our support team at https://t.co/KYw3202oZI using the "Contact support" field there? They'll be able to take a closer look and help get to the bottom of it.

[MetaMask Support @MetaMaskSupport]

Hi, thank you very much for raising this. Would you be able to get in touch with our support team at https://t.co/7GvstFBbkl regarding this please?

They'll be able to take a closer look at what might be causing this. Initially you'll chat with an AI assistant but you should be able to get in contact with a human agent by requesting one after answering some initial questions.

[MetaMask Support @MetaMaskSupport]

@newt0crypt0 Hi there, if you're receiving a network-related error I would recommend first trying to remove the network and then re-try to add it following this guide: https://t.co/3THuzzx2uL.
If the issue persists I suggest getting in touch with our support team at https://t.co/xxkf7Fe4gd.

[MetaMask Support @MetaMaskSupport]

@dmarti Hey there! In order to get in touch with our Support Team you'll need to use the "Contact Support" field at https://t.co/xxkf7Fe4gd.