Meta Store Help

Got questions about Meta Quest or AI glasses? We’re here to help.

[Meta Store Help @MetaStoreHelp]

Hi varun!

We are completely committed to finding a clear path forward for you right away. To move past the loops and get a fresh look at your situation, please reach out to our escalation team through a new direct ticket on our official Meta website. We want to listen closely, review your case history, and find the perfect resolution!

[Meta Store Help @MetaStoreHelp]

Hi varun!

Let's look into your options and get your hardware back on track right away. To explore all replacement and support solutions directly with us, please connect with our specialized team on the official Meta website. Our dedicated agents are fully ready to review your device details and find the absolute best way to help!

[Meta Store Help @MetaStoreHelp]

Let's get this fixed so you can continue using the power of Meta AI in style!

EssilorLuxottica are the manufacturer of our Ray-Ban Meta glasses so they would handle all warranty replacements. For glasses sold in India, their support would have a specific contact number and email address:

Toll-Free: 1800-1200-625
Email: [email protected]
Working Hours : 10:00AM To 5:30 PM (Monday To Friday)

Please reach out to their support there and they'll be happy to help!

[Meta Store Help @MetaStoreHelp]

@jkd1969 Hi Kevin,

We're thrilled to hear that your son was able to get his controller replaced to dive back into the Metaverse. Thanks for your feedback 🌟

[Meta Store Help @MetaStoreHelp]

@jessenowlin That's a great idea Jesse!

We look forward to seeing what content you create with those sleek modern frames!

[Meta Store Help @MetaStoreHelp]

Hi varun!

We are eager to help you get your premium smart glasses working perfectly again. To ensure you receive the most precise specialized assistance for this hardware symptom, please head right over to the official Meta Store Support site. Our dedicated team is fully equipped to review your device options and guide you forward!

[Meta Store Help @MetaStoreHelp]

@SteveGaudio @bot @Meta @alexandr_wang Hi Steve!
The wait won't be long at all! As announced at Meta Connect 2026, the Muse AI personal agent is officially rolling out to our AI glasses pretty soon. It’s going to bring a ton of amazing features with it, so definitely stay tuned!

[Meta Store Help @MetaStoreHelp]

Hi there Arlecchino,

We know it's never ideal to be left waiting on a replacement and we would love to look into this for you to ensure you have all the facts on what's happening with your replacement.

We would just need to gather some key pieces of information around the replacement from you first though and so please get right in touch with us over DM through the link below!

We hope to hear from you soon!

[Meta Store Help @MetaStoreHelp]

Hi and thanks for reaching out. If your Ray-Ban Meta glasses are not charging, please go to our website and search for 'How to fix charging problems with AI glasses' for the troubleshooting steps to resolve this. If the issue continues, you can either send us a PM here or contact our support team via our website.

[Meta Store Help @MetaStoreHelp]

@CabanaBoySteven @Meta @oculus We understand your position regarding the full reimbursement for your purchases. Since you have an open case, the fastest way to get this re-evaluated is to reply directly to your active email thread so we can take another look.

[Meta Store Help @MetaStoreHelp]

Thank you so much for this incredibly detailed and thorough breakdown of your first week with the Ray-Ban Meta Glasses! We are absolutely thrilled to hear that the classic Wayfarer design makes you feel great wearing them and that our partnership with Ray-Ban hit the mark for style. However, we hear you loud and clear on the technical limitations you experienced.

Your feedback regarding the need for deeper object recognition, consistent AI output, outside API integrations, and better memory sync is incredibly valuable. We know that turning visual inputs into real, actionable steps like booking a reservation or identifying specific sneaker colorways is the next boundary for wearable AI.

While the current generation focuses on seamless hands-free capture and audio, insights from users like you directly shape our future software updates and developer ecosystem planning. Thank you for pushing the boundaries with us, and we can't wait to show you what we build next!

[Meta Store Help @MetaStoreHelp]

@CabanaBoySteven @Meta @oculus Hey there!
We hear you loud and clear. To ensure your request regarding the $165 in missing purchases is reviewed accurately, please reply to your existing open email thread. This allows us to keep all your details in one place and find the best possible solution for you.

[Meta Store Help @MetaStoreHelp]

Hello Steven! We hear your frustration regarding your account and missing games, and we understand how upsetting this situation is. Following the platform merge, Oculus accounts that were not migrated within the designated timeframe were permanently deleted and unfortunately cannot be retrieved or refunded. To help you get started again, please send us a direct message so we can verify your details and add $50 Quest Cash to your new Meta Account as a gesture of goodwill! We want to make this right and hope to help you build your new library.

[Meta Store Help @MetaStoreHelp]

Hi Merin! We are entirely focused on getting this resolved for you and completely appreciate your patience as we team up to help. Data security and recovery are incredibly important to us! To ensure everything moves forward smoothly, we are actively aligning with the Ray-Ban team to review the specifics of your case. Please reach us through direct message to our official support channels shortly so we can guide you to a solution together. Thank you for keeping us connected, and we are ready to assist!

[Meta Store Help @MetaStoreHelp]

Hello Hribal! It is completely understandable to feel frustrated over this unexpected delivery delay and the confusion about the origin location. While standard items normally ship in two business days, custom frame configurations or prescription orders require manufacturing at specialized overseas facilities before handing off to local couriers.

[Meta Store Help @MetaStoreHelp]

Hello Jasmine. It is incredibly frustrating to deal with a wrongful ban. Please note that Meta Store Support only provides service for Meta hardware products. To address account suspensions, please visit the Facebook Help Center or Instagram Help Center directly to submit your appeals and request a review to remove the ban.

[Meta Store Help @MetaStoreHelp]

Hi Jasmine! We are absolutely ready to leap into action and help you resolve this urgent request as quickly as possible. Let's get everything sorted out so you can get back to enjoying your Meta setup. To ensure you receive secure, specialized assistance right away, please connect with us directly at the official Meta Help Center.