Meta Store Help

Got questions about Meta Quest or AI glasses? We’re here to help.

[Meta Store Help @MetaStoreHelp]

@chicorel Hey there Francisco,

We would love to assist you with that! But given the private nature of the request we would ask that you come chat with us over at Meta Support. You can also send us a DM over @MetaStoreHelp

We look forward to hearing from you.

[Meta Store Help @MetaStoreHelp]

Hi there,

We see that you have run into an issue with a new pair of Ray-Ban Meta AI glasses, if you have already attempted all available troubleshooting but are still having issues, we would be more than happy to look into this further with you.

Please send us a private message so we can look over your options with you.

[Meta Store Help @MetaStoreHelp]

Hey there!

Thanks for bringing this to our attention! We would love to help with your Meta Quest Link cable issue, and so we would like for you to come chat with our support team privately!

You can find them by sending us a DM here or contacting us on via WhatsApp, e-mail, or live chat on our website!

We hope to speak to you very soon!

[Meta Store Help @MetaStoreHelp]

Hi there Littiere

We can advise that the reason your refund request is being rejected is due to what you're requesting to be refunded.

As per our content refund policy it's a case that content downloaded or purchased inside apps such as DLC or in-app purchases are not eligible for refunds.

For more information regarding this we have linked our content refund policy below for you to review.

We do hope that this has explained why your refund request is being denied.

https://t.co/B2UecTqW2B

[Meta Store Help @MetaStoreHelp]

Hey there,

It's clear you have a few support issues, but not to worry. We have experts over at Meta Support who would be more than happy to assist you with the download issue and indeed anything else Meta related.

Feel free to come over and chat whenever you're free. Our agents work around the clock to point you in the right direction and resolve your tech trouble.

Chat soon.

[Meta Store Help @MetaStoreHelp]

Hi Israel

We would absolutely love to help you with the battery issue that you're experiencing and we do thank you for all the troubleshooting you've attempted thus far.

We would just need to gather a few details from you about your headset and the issue and then we can most effectively work with you towards a resolution and so we would ask you to get right in touch with us over DM using the link below.

We hope to hear from you soon!

[Meta Store Help @MetaStoreHelp]

@BigScramble @Meta Hey there!

It always makes our day when we hear that we've been able to help! ❤️

Thank you for the kind words, and thanks for being part of the Meta family! If you ever need anything else, then we are just a message away!

[Meta Store Help @MetaStoreHelp]

Here at Meta Quest, we take health and safety seriously. We understand that you have already contacted our support team regarding this issue and we ask you continue working with us for assistance. If your support ticket has been closed, you can use this link to open a new one: https://t.co/5ah8TMwYwj

[Meta Store Help @MetaStoreHelp]

@seemajackson01 @Meta Hello Seema, thank you for letting us know. We work hard every day to give you the best experience and we want to help you resolve this issue. Please reach out to us again, and our team will be more than happy to assist you in any way we can.

[Meta Store Help @MetaStoreHelp]

Hi Tyler

We would absolutely love to help with the charging dock issue you're experiencing!

Based on your description of green and orange LEDs flashing it sounds like your dock is facing a failed update.

This can be rectified by using our handy software update tool we have linked below and ensure your connected devices are fully up to date.

https://t.co/uVTKVqHjkH

If you find that your issue persists following the update we would then urge you to reach right out to us in DM's through the Link below or to our support team through the official Meta website and we'll be happy to investigate further and work with you towards a resolution!

[Meta Store Help @MetaStoreHelp]

Hi there!

Thank you so much for your query about sending your credits to your son's account.

We do have to advise that account credit would not be transferable but you could still use it for your son by gifting them games using the credit through the Meta Horizon app!

We have included a handy article below that details how you can send gifts to your son but if you have any other queries we recommend searching through our help center!

https://t.co/bdScRpCq8F

[Meta Store Help @MetaStoreHelp]

Hello UAVHive, thank you for bringing this to our attention. We can see that your glasses are not working properly, even though you have already performed some troubleshooting steps without success. Please visit our official Meta website to get assistance, or you can also send us a private message for further support.

[Meta Store Help @MetaStoreHelp]

Hi Eduardo

We know it's never ideal to be left without your glasses and so we would love to investigate this for you and work with you towards a resolution.

We will just need to grab a little more information in order to locate your glasses within our system and advise on their current status and so we would ask you to reach right out to us over DM using the link below.

We hope to hear from you soon!

[Meta Store Help @MetaStoreHelp]

Hi John, @Dadtagonist,

Thanks for bringing this to our attention. We are fully committed to ensuring you have a seamless experience, and we want to get your RMA label moving forward. To guarantee this is handled with the highest priority, we want to hand this over directly to the right team so they can get it sorted out for you as quickly as possible. Please reply directly to your open case email, or reach out to us via Meta Store Support on our website so we can align on the best next steps together.

Thank you for being a part of our community!

[Meta Store Help @MetaStoreHelp]

@ObieXD Hi Obie,

We'd love to point you in the right direction to get yourself a pair of Meta branded smart glasses. Please send us a Direct Message here on X so we can gather some more information to be able to assist you further. Thanks!

[Meta Store Help @MetaStoreHelp]

Hi AnkenySC!

We know it's never ideal to be unable to use your glasses to the fullest and so we would love to look into the functionality issue and work with you towards a resolution!

We would just need to gather a little more information regarding the issue and what has been attempted in your chat sessions and so please get directly in touch with us over DM's through the link below!

[Meta Store Help @MetaStoreHelp]

Hey there,

We know how eager you are to get using your Ray-Ban Meta (Gen 2) glasses, but you're currently experiencing an issue pairing the device with your mobile device.

We appreciate the troubleshooting steps you have carried out and would like you to send us a direct message, so we can look further into things.

Looking forward to hearing from you!

[Meta Store Help @MetaStoreHelp]

Thank you for providing a screenshot showing you did reach out to us - this is greatly appreciated.

Yes, it would be great if you could reach back out to the Support team on your existing email chain - one of our colleagues will then be able to investigate this further for you.

Many thanks!

[Meta Store Help @MetaStoreHelp]

Hi there, we completely understand that you're keen to get back into the Metaverse - rest assured, we will do everything in our power to get this sorted for you.

Would you mind reaching out to our Customer Support team so that one of our colleagues can investigate this further for you.

Hope to hear from you soon!

[Meta Store Help @MetaStoreHelp]

@Strawdoodle Hi @Strawdoodle, unfortunately, we haven't received your DM.

Would you mind reaching out to our Customer Support team via our website - this will allow one of our colleagues to contact you via email.

Hope to hear from you soon!