MetaMask Support

Simple troubleshooting only - no links/emails are shared in our messages to users. Need help? Go to NEVER share your Secret Recovery Phrase

[MetaMask Support @MetaMaskSupport]

We are continuing to receive reports of email phishing campaigns asking users to "verify" their wallet to comply with KYC regulations, along with other types of "verification mandates". These emails are SCAMS! MetaMask wallets are NOT ASSOCIATED with user email addresses!

[MetaMask 🦊 @MetaMask]

Security Update: We are responding to a security incident affecting part of our infrastructure.

At this time, we have identified no immediate threat to MetaMask wallets.

As a precaution, we are proactively exiting affected validators within our non-custodial staking operations, in coordination with clients, partners and security advisors.

We’ll share further updates as appropriate. https://t.co/0wmhnVFSIL

[MetaMask Support @MetaMaskSupport]

Really sorry to hear this. Refrain from using this wallet, & move any remaining assets to a newly-created SRP immediately.

MetaMask will never DM you offering support -- anybody doing so is trying to scam you.

Reach us at https://t.co/7GvstFBbkl so we can help you look into what happened.

[MetaMask Support @MetaMaskSupport]

@Kaspaplbnp Hey there! Sorry it's taken so long to receive your bridged funds, though we'll need to collect some more information.

Please reach us at https://t.co/FbOqu5HOr8 through 'Contact Support' so we can take a closer look & help you resolve this!

[MetaMask Support @MetaMaskSupport]

@lonzo_hffp Are you trying to cover your MetaMask Swaps gas fee with another token? What network?

[MetaMask Support @MetaMaskSupport]

Skip the scrolling. The search bar on https://t.co/FbOqu5HOr8 is an AI assistant that can answer your questions about gas fees, failed swaps, missing tokens, Secret Recovery Phrase issues, and more.

Have a question about your wallet? Give it a try.

[MetaMask Support @MetaMaskSupport]

@TRUEDYOR @MetaMask Reach out to MetaMask Support via the Contact Support button on https://t.co/xxkf7FeC5L so they can help investigate.

[MetaMask Support @MetaMaskSupport]

@msaqlainfcma @StartaleApp @StartaleGroup @Startale_IN @Ashishbhai321 If you are still having issues, reach out to our Support team via the Contact Support button on https://t.co/xxkf7Fe4gd .

[MetaMask Support @MetaMaskSupport]

@salar_bloch_ So convenient!

[MetaMask Support @MetaMaskSupport]

@giskandzc @francescoswiss @mikashi @MetaMask @MetaMaskDev @UKMetaMask @lizbazurto @ethereumJoseph @Consensys @longbowlend @0xjordy @giskandzc please let us know if you continue to get reports tomorrow, should be mainly cleared up already, but some systems may be impacted by potential caching delays.

[MetaMask Support @MetaMaskSupport]

@giskandzc @francescoswiss @mikashi @MetaMask @MetaMaskDev @UKMetaMask @lizbazurto @ethereumJoseph @Consensys @longbowlend @0xjordy Will raise internally too!

[MetaMask Support @MetaMaskSupport]

@ewanandrs Please reach us at https://t.co/xxkf7Fe4gd through 'Contact Support' where we can collect some more details on your Swap & help you find these funds!

[MetaMask Support @MetaMaskSupport]

@HumphreyFirst Got it! Please reach us at https://t.co/xxkf7Fe4gd through 'Contact Support' so we can collect more details & take a closer look into this transaction with you.

[MetaMask Support @MetaMaskSupport]

@HumphreyFirst Cancelling a pending transaction requires gas to override the original attempt on-chain.

If shown 'Cancelled' for an earlier attempt, the transaction was stopped, but any swap executed on Ethereum still requires gas.

Thank you for the feedback, we'll be sure to pass it along.

[MetaMask Support @MetaMaskSupport]

@heyproject7 Hey there, MetaMask's warnings can come from either the community phishing-detect blocklist or Blockaid's automated scans.

If it's the latter, you can submit a false-positive report directly at https://t.co/hqercHGUgS while we investigate the GitHub report your team also filed.

[MetaMask Support @MetaMaskSupport]

@alexj_stl Thanks for more details, definitely helps! Since it's happening across multiple networks & pairs, it's likely something account / connectivity-related rather than liquidity.

Which wallet version are you on? Are you using a VPN? Have you backed up your SRP & reinstalled MetaMask?

[MetaMask Support @MetaMaskSupport]

@Cosma9861 @MetaMask @BNBCHAIN Hey Lisa, sorry to hear you're having issues with disappearing tokens, we understand how frustrating it is to manage positions like this.

Reach us at https://t.co/xxkf7Fe4gd through 'Contact Support' so we can collect more information and better work towards a fix for this.

[MetaMask Support @MetaMaskSupport]

@prb4x007 Really sorry to hear it's taking so long for your funds to arrive.

Please reach us at https://t.co/xxkf7FeC5L through 'Contact Support' and our team would be happy to take a closer look.

[MetaMask Support @MetaMaskSupport]

@waleswoosh We'd love to hear your feedback on the wallet and ways you would like to see it improve. Please DM us to chat.

[MetaMask Support @MetaMaskSupport]

@I_am_Tandis we present to you: