Metra

Providing service to and from downtown Chicago with 243 stations over 11 routes totaling nearly 500 route miles. Monitored M-F 7am-6pm. Emergency: 312-322-2800

[Metra @Metra]

Customers must sign up under new system as old system shuts down. Metra is launching a new and improved service alert system on Thursday, Nov. 5, that will allow customers to receive alerts about their line and real-time arrival information at their station via email or texts. View the news release here: https://t.co/S4XxMDkiTG

[Metra @Metra]

New alerts have arrived! Metra has launched a new and improved service alert system that allows customers to receive alerts about their line and real-time arrival information at their station via email or texts.

*Please note: The former email-only alert system, which customers manage via “My Metra” accounts on the Metra website, has been shut down, so all customers who want to continue to receive alerts must sign up for the enhanced new service at https://t.co/XXDS2F87Qr.

[Metra @Metra]

Today was a great day on the railroad! As part of our @chicagosky partnership, Metra hosted students from @TildenHS at our 47th/49th Street Shops. We started the day with a panel discussion from several women working a variety of roles at Metra, toured the mechanical shops at the facility, and ended with a group activity where the students partnered with members of the panel to propose a thoughtful solution on how to attract more youth riders on Metra.

Thank you to everyone at the Chicago Sky Foundation, Tilden High School, and Metra who helped make this event such a success!

[Metra @Metra]

@rich_d24 Thank you for reporting this matter to us, we will forward this matter to our engineering team for investigation.

[Metra @Metra]

⭐ Metra Service Stars ⭐

Great customer service is as simple as helping someone recover something they thought was gone forever.

Today we're recognizing Jennice Coleman from Lost & Found and OJ Fields at Ogilvie Transportation Center for going above and beyond to help reunite a rider's daughter with a lost phone. After the phone was misplaced, Jennice and OJ worked together to locate the device and guide the customer through the recovery process. Their patience, kindness and commitment turned what could have been a frustrating experience into a positive one.

The customer shared, "Chicago is really the city that cares," and credited Jennice and OJ for making the experience so memorable. Lost items are turned in across the Metra system every day, and dedicated employees like Jennice and OJ help ensure those belongings find their way back to their owners.

Thank you both for demonstrating the exceptional service and care that make a difference for our riders every day. #MetraServiceStars

[Metra @Metra]

@aka60643 Thank you for reporting this to us, we will let our RID Mechanical team know.

[Metra @Metra]

@madjack5774 We apologize for the negative experiences you had encountered. If you ever encounter any HVAC or on board PA issues, please let us know the train car (located inside the vestibule area) and line you had been on and we can report it to our mechanical team for servicing.

[Metra @Metra]

Customers must sign up under new system as old system shuts down. Metra is launching a new and improved service alert system on Thursday, Nov. 5, that will allow customers to receive alerts about their line and real-time arrival information at their station via email or texts. View the news release here: https://t.co/S4XxMDkiTG

[Metra @Metra]

Metra’s Rock Island Line will be closed the weekend of Nov. 13-15 to accommodate the raising of a Metra railroad bridge at 79th Street in Chicago’s Auburn Park neighborhood. View the news release here: https://t.co/NYxCyxIC5o

[Metra @Metra]

Metra has released a draft of a study that identifies what needs to be done and roughly what it would cost to offer more frequent, all-day service on its rail lines – a goal of the agency’s current strategic plan as well as the new Northern Illinois Transit Authority (NITA). View the news release here: https://t.co/C9IPf6g3hz

[Metra @Metra]

Metra and one of region’s cultural icons, Lyric Opera of Chicago, are teaming up to offer free Metra rides to Lyric shows between Nov. 20 and Nov. 29. Just show your Lyric ticket to the conductor on the day of your show and you can ride to the show and home free.

Lyric is offering three shows during that timeframe: Wagner: Myth & Music, Don Pasquale, and Disney’s Encanto In Concert Live to Film. The venue at 20 N Wacker Drive is within a walk or short cab ride from all of Metra’s downtown stations.

Riders can travel free on Metra on the date printed on their show ticket (paper or digital). The offer is valid for all Metra lines and includes round-trip travel — to the theatre and back. Riders must show their show ticket to the conductor when asked.

“We are proud to partner with Lyric Opera of Chicago to promote their world-class shows and our fast, convenient, stress-free travel,” said Metra Executive Director/CEO Jim Derwinski.

Metra has a similar arrangement with Broadway in Chicago through January 2027, and for Northwestern football’s home games at the new Ryan Field in Evanston.

[Metra @Metra]

BNSF inbound and outbound trains remain halted near Western Ave due to police activity. Estimated time of delays are unknown but extensive delays are anticipated. Crews and authorities are working to resume operations. Metra will provide updated information as it becomes available.

We thank you for your patience and understanding.

[Metra @Metra]

@StefanFalbo At this time trains are stopped due to an investigation involving a freight train and possible looters on the tracks.

[Metra @Metra]

We apologize for any inconvenience caused by the delays you had encountered.

Please be advised that we strive every day to operate on time and we understand how delays can have negative impacts on our riders. However, delays can happen for a variety of reasons, some of which are even out of Metra's control. When a delay occurs, either Metra or its freight partners work to resolve the issue as quickly as possible to get our riders to their destinations.

You can read more here: https://t.co/h9pnM2Xgcb.

Please note that your negative experiences have been noted and will be forwarded to our UPW transportation team for handling. We thank you for your patience and understanding.

[Metra @Metra]

@1dot_q Metra social media guy:

"Good morning, thank you for riding Metra. Daaaa Bears!"

[Metra @Metra]

We apologize for any inconvenience caused by the delay.

Please be advised that we strive every day to operate on time and we understand how delays can have negative impacts on our riders. However, delays can happen for a variety of reasons, some of which are even out of Metra's control, such as freight train interference. When a delay occurs, either Metra or its freight partners work to resolve the issue as quickly as possible to get our riders to their destinations.

You can read more about how Metra handles freight train interference here: https://t.co/h9pnM2Xgcb.

Should there be changes in platform procedures, announcements will be made every 5 min, 15 min before departure time. Please bear in mind that Union Pacific is a contracted carrier who owns the rail lines that our trains operate on and when there is a track change, operators at Union Pacific dispatch will provide us with the information, and we are then able to provide that for our passengers. Unfortunately, there may be times that UP dispatch does not get us the information for us to provide.

Please allow extra travel time when arriving at your departure station.

We apologize for the inconvenience and we thank you for your patience and understanding.

[Metra @Metra]

We apologize for any inconvenience caused by the delay.

Please be advised that we strive every day to operate on time and we understand how delays can have negative impacts on our riders. However, delays can happen for a variety of reasons, some of which are even out of Metra's control, such as freight train interference. When a delay occurs, either Metra or its freight partners work to resolve the issue as quickly as possible to get our riders to their destinations.

You can read more here: https://t.co/h9pnM2Xgcb.

We thank you for your patience and understanding in this matter.

[Metra @Metra]

Finding your way should be simple.

This summer, Metra installed the first elements of its new systemwide wayfinding program at the Edgebrook Station along the Milwaukee District North rail line, creating a real-world pilot for the next generation of station signage. The installation is part of a broader effort to replace and add more than 20,000 signs across the system network, improving accessibility, readability, and travel guidance for customers.

The new signs are designed to help riders move through stations more confidently, whether they're identifying platforms, locating accessibility features, finding customer information, or navigating safely to their destination. The Edgebrook pilot allows Metra to evaluate the new standards before expanding them across the system in the years ahead.

By investing in clearer, more consistent wayfinding, we're making every trip easier to navigate while strengthening the Metra experience for current and future riders.

Built Today. Better Travel Tomorrow.

#Metra #BuiltTodayBetterTravelTomorrow #CustomerExperience #Accessibility #Wayfinding #TransitInfrastructure #PublicTransportation

[Metra @Metra]

Thank you for celebrating with us!

[Mike Quigley @RepMikeQuigley]

I recently joined @Metra officials in a press conference to celebrate their new battery-powered trains. As the company begins replacing its diesel-fueled trains with new, zero-emission electric train cars, our communities will enjoy quieter rides, cleaner air, and more sustainable transit.

Here’s to the future of transit!

[Metra @Metra]

@ChiPokerGuy We apologize for the inconvenience, may we ask which train you are referring to?