@NoloMoletsane Hey @NoloMoletsane we are sorry to hear about your concerns. Please note that our team is in continuous communication with the claimant regarding this claim. Team Metropolitan
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@Spice_lo@NjabuloBhambo Hi @Spice_lo our Claims Department finalised the case on Friday, 10 April 2026. The claim was paid to the dependants, who were notified individually. Team Metropolitan
@NjabuloBhambo@Spice_lo Hi @NjabuloBhambo, our Complaints Department has acknowledged receipt of your email dated 13 April 2026 and advised that a further investigation is underway. The turnaround time for a response to your complaint is 5-10 working days, as stated in our communication. Metropolitan
@NjabuloBhambo@Spice_lo Good day, Our condolences on the passing of your family member and sincerely apologize for the delay with your claim. Please send us directly your policy or ID number and contact number. A member of our team will investigate and contact you.
Warm regards,
Team Metropolitan
@MrProf_30 Good day, thank you for reaching out to us.
Please send us your policy or ID number and contact number. A member of our team will investigate the matter promptly and reach out to you as soon as possible.
Warm regards,
Team Metropolitan
@Spice_lo Good day, we are sorry to hear about your loss. 💙 Please share your contact number and claim number in the DMs so we can check the status and ensure everything moves forward as quickly as possible. Team Metropolitan
@twigglescaramel Good day,
Thank you for reaching out. We are sorry for the experience.
Kindly send us a private massage with your ID number or policy number, and our team will assist accordingly.
Regards,
Team Metropolitan
@DennyMphumudzo Good day,
You may contact our agents by calling or sending a "Hi" to 0860 724 724 on WhatsApp. Our email mailbox; [email protected] is also available.
Regards,
Team Metropolitan
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@Spice_lo Good day, we are sorry to hear about your experience with us. Please DM us your contact details. We want to help you further. Team Metropolitan
@Omphile031@ItsLithaAfter9@kay_mahapa@Momentum_za Good day, please accept our sincere apology for experience received. Kindly send us a direct message with your policy number and contact details. We'll have a member of our team to get in touch with you. Regards,
Metropolitan
@CollinStemela Good day, please accept our sincere apology for experience received. Kindly send us a direct message with your policy number and contact details. We'll have a member of our team to get in touch with you.
Regards,
Metropolitan
@CollinStemela Good day, Kindly send us a direct message with your policy number and contact details. We'll have a member of our team get in touch with you. Regards, Metropolitan
@CollinStemela Good day,
Thank you for reaching out.
Please note that you are able to make changes on the policy. Terms and conditions apply. You need to speak to a Finacial Advisor to help you with the changes.
Regards,
Team Metropolitan
@ThabisoMokone_ Good day, kindly send us a direct message with your policy number and contact details. We'll have a member of our team get in touch with you and assist you accordingly.
Regards,
Metropolitan
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