@AvantiWestCoast Thank you! Because that live train tracker link you sent me is also pretty incorrect. It keeps adding and removing trains and is now showing the 8:40 as cancelled despite the fact I’m sat on it right now… 😂
@AvantiWestCoast what on earth is going on with your EUS - BHM services this morning? The information at Euston is all wrong and online wrong too. I’ve been here for an hour now. 7:38 was on time until about 2 mins before then delayed and eventually cancelled at about 8:25…
@AvantiWestCoast Thank you but it is because it is automatic that I don’t think I will get a fair response. It’ll suggest I should’ve got the 8:10 and then would be in the 30 min delay not 1hr even though getting the 8:10 wouldn’t be possible given it wasn’t announced. Is there an email address?
@AvantiWestCoast I’m now on the 08:40 which left at 9:10. My original train was due into BHM at 08:56 so I should already be there. Given I’m leaving Euston over an hour late and will arrive well over an hour late. I don’t need to see what time I arrive to know I should be in the 1h+ category
@AvantiWestCoast Was there anybody on the 8:10? It was never announced and completely removed from the screens at Euston?! Now when I submit delay repay you’ll say I don’t qualify as you had trains that arrived in earlier but that’s not acceptable when nobody had any chance to even get on it!
@AvantiWestCoast Thanks but again this gives different information to the apps and to the screens at Euston. Can you confirm what happened to the 8:10 ghost train which your website now doesn’t even show? Is the 8:40 also now cancelled (not shown on your site).
Even though the national rail app says the 8:10 left Euston delayed at 8:27? Well there was never a train at platform 16 as advised and never an announcement at Euston the 8:10 just vanished off the screens. Now waiting for the 8:40 which also hasn’t yet been annnounced…
Then the 8:10 was on time until just before when it moved to delayed 8:20, 8:16 was on time but slower and staff said 8:10 would go platform 16 so waited for that. Never arrived. 8:10 was then a ghost train which completely disappeared from EUS screens.