@MBTA_CR I understand the need to utilize shuttle buses at time to facilitate track repair. But I’d expect the corresponding train to wait for the bus to arrive. Lowell shuttle to west Billerica on Saturday was three mins late and the train left without us.
@MBTA I understand the need to utilize shuttle buses at time to facilitate track repair. But I’d expect the corresponding train to wait for the bus to arrive. Lowell shuttle to west Billerica on Saturday was three mins late and the train left without us.
@Iberia Damaged baggage claim (Case E20260421-72932448) denied for lack of PIR, but your system prevents submission without one. Claim reported within Montreal Convention timeframe. Please review before I escalate to AESA and DOT.
@Iberia I don’t understand. Your published policy allows written claims within 7 days, but your system prevents submission without a PIR, which blocks that policy. I can’t obtain a PIR online despite that written policy directing me to a form to obtain a PIR that I can’t submit without
@Iberia I have tried both the days after returning. The website form requires you enter a PIR despite being the form that is supposed to give you a PIR despite. I’ve called customer service twice with no help. The second time I at least got an email reply whichdirectly contradicts policy