Michelle Macmillan

[Michelle Macmillan @MichelleGifty]

Hi @AvantiWestCoast my mum was booked on the 11.30 from EUS to GLC this morning but was advised to get the back 11.10 train. Was this cancelled? Can I claim a refund?

[Michelle Macmillan @MichelleGifty]

@AvantiWestCoast She was travelling from London Euston at half 10. Station staff don’t seem to know next steps to help her

[Michelle Macmillan @MichelleGifty]

@asda @AsdaServiceTeam Really rude service at the Livingston superstore today. Sadly left wondering whether it was racially motivated or if that’s normal behaviour for staff. Please pass this feedback onto the team that I hope no one else needs to experience similar

[Michelle Macmillan @MichelleGifty]

@AvantiWestCoast Can you explain why at a ticket office and not online as per original payment method? Is to make it easier for you to keep the money if customers are unable to physically do this? Interesting policy

[Michelle Macmillan @MichelleGifty]

Hi @AvantiWestCoast I'm trying to buy tickets for my disabled mother from EUS to GLC using previously refunded vouchers from last lockdown bought online but apparently can only be used at ticket offices. This is highly inconvenient and discriminatory given the method of purchase

[Michelle Macmillan @MichelleGifty]

@riverislandhelp Thanks I've just done that. The bot doesn't seem to be able to help with my query

[Michelle Macmillan @MichelleGifty]

@riverislandhelp hi, I've just been into one of your stores to exchange a pair of jeans for a smaller size. I have the receipt but unfortunately the last date was 30th May. Is there anything at all that can be done?

[Michelle Macmillan @MichelleGifty]

@marksandspencer This is really poor. Is there no consideration for customers who primarily use their mobiles to browse and shop your sites. It's 2021 - Why have a mobile app that doesn't give access to this? @marksandspencer

[Michelle Macmillan @MichelleGifty]

@marksandspencer Hi, how can I access my saved items?

[Michelle Macmillan @MichelleGifty]

@marksandspencer Where exactly is this as I can't find it within the app, desktop or mobile site?

[Michelle Macmillan @MichelleGifty]

@AvantiWestCoast hello, who can I contact regarding a refund enquiry I submitted back in December that I've since had no updates on?

[Michelle Macmillan @MichelleGifty]

@AvantiWestCoast Hi Beth, they're advance single tickets booked on 1st Dec. Thanks

[Michelle Macmillan @MichelleGifty]

@AvantiWestCoast Hi, I've booked 2 x advance single tickets from Motherwell to London Euston on 29th Dec. Now unable to travel due to latest tier 4 changes in London. Can I claim a refund? Thanks

[Lloyds Banking Group @LBGplc]

In response to the Black Lives Matter movement, Michelle, from our Group Transformation team, shared a blog outlining her emotions and experiences.

It was read by thousands of colleagues and started many conversations. Four weeks on, Michelle reflects with Kate, her manager.

[talkSPORT @talkSPORT]

“I’ve got something to help those who don’t understand #BlackLivesMatter.”

“If you shout back ‘All Lives Matter’ or ‘White Lives Matter’ please listen.”

“History will tell you white lives have always mattered, black lives haven’t.”

Must listen from @talkSPORTDrive 👏

[Michelle Macmillan @MichelleGifty]

@MorpheBrushes can someone please respond back to my emails about my missing order?!

[ON:SONG @onsongchoirs]

Lovely to see this from @lloydsbankinggp , looking back to Tune In. What a delightful reminder of a project that was so successful in bringing real connection and joy to so many people.

[Michelle Macmillan @MichelleGifty]

@JoshTheYID @DoPradista @BorisJohnson Use Google