@AvantiWestCoast Thx Lucy - we haven’t been able to use the ticket to get home today and have now incurred an expensive hotel cost. Obviously that’s our choice but las we couldn’t travel today as planned will the train journey be refunded even though we resume it tomorrow when trains run again?
@AvantiWestCoast we missed our train from Euston to Lancaster this morning and have now been waiting for hours to get home. Will you still refund our ticket as a result of the delay caused by the fire?
@AvantiWestCoast Thanks for the prompt response. So we’ve given up on today’s journey now and booked an extra night’s hotel stay nearby. If we try to resume the journey tomorrow can we then claim the refund?
Reliably appalling service from @britishairways - not waiting for connecting flights and leaving us stranded in Nairobi for 24 hours tonight. DO NOT FLY BA! #airlines#britishairways