Mihir

[Mihir @Mihir_NP]

Please review this incident and address both the handling of our reservation and the staff’s conduct. I would appreciate a response explaining how these concerns will be addressed.

[Mihir @Mihir_NP]

@Topgolf @TopgolfNJ I’m writing to express our frustration with the service we received at Topgolf Parsippany on October 10.
Our group of four arrived at 7:30 PM for a 9:45 PM reservation. We asked whether an earlier bay might be available. When told it wasn’t possible.

[Mihir @Mihir_NP]

We have visited Topgolf Edison and other locations before and have never experienced this kind of treatment. This experience has left us unwilling to return to Parsippany or recommend this location to anyone else.

[Mihir @Mihir_NP]

Ultimately, we left without playing because we were so uncomfortable with how we were treated. After over two hours of waiting, we expected basic hospitality and respectful communication.

[Mihir @Mihir_NP]

It was particularly frustrating to be repeatedly told to follow the exact reservation time, only for the staff to fail to honor that time themselves. A brief delay could have been handled with a courteous explanation and an apology. Instead, the attitude made the situation worse.

[Mihir @Mihir_NP]

When we asked, we were told we were being moved to Level 1. By 9:48 PM, our bay still had not been assigned. Despite the confusion and delay on their side, the staff’s attitude remained dismissive.

[Mihir @Mihir_NP]

and that we should not proceed before then, even though we had already accepted our reservation time.

At approximately 9:40 PM, a representative told us we had been assigned Bay 225. However, at 9:45 PM, we received no notification.

[Mihir @Mihir_NP]

we understood and patiently waited for over two hours without repeatedly disturbing the staff.

Unfortunately, Ken at the front desk was rude and dismissive. He repeatedly insisted that we would be assigned a bay at exactly 9:45 PM.

[Mihir @Mihir_NP]

Worst part? This was my first time trying CAVA. Definitely not the impression you want to leave on new customers.

[Mihir @Mihir_NP]

@cava Absolutely terrible experience at @CAVA Secaucus, NJ on Dec 20 around 8:45 PM. Only ONE employee was doing all the work while the rest of the staff stood around doing nothing. Complete mismanagement.

[Mihir @Mihir_NP]

We walked out without taking food. Instead of apologizing, one tall crew member waved us “bye.” Unreal behavior. Would NOT recommend this location. CAVA Secaucus needs serious training—learn from Chipotle.

[Mihir @Mihir_NP]

When 2 guys and another girl finally stepped in, they rushed us aggressively, literally throwing food into bowls, ignoring portion requests, and acting like we were the problem. Zero respect, zero customer service.