Mike Sullivan

Technology Business Development and Operations Executive #Cloud #AWS #Telecom #Mobile #SaaS

[Mike Sullivan @MikeBBMS]

Even though #RCS is available on many phones and carriers, mass adoption is still a ways away. But it holds great promise. Will keep my eye on new developments in this area. https://t.co/inbkTpgXUm

[Mike Sullivan @MikeBBMS]

Did you know that nearly half of companies currently sell their #data? https://t.co/LiV8rOQrmV

[Mike Sullivan @MikeBBMS]

#Mobile devices are the next wave of #marketing. By keeping a few critical issues in mind, you can enhance your brand and open an important revenue channel. https://t.co/YXkjdysMhv

[Mike Sullivan @MikeBBMS]

Thanks to operators who experimented with virtualization and conducted early #5G trials, #telcos will be the first to have all the necessary technology in place to succeed in the #cloud. https://t.co/z3QiQ80Yjb

[Mike Sullivan @MikeBBMS]

Times are a-changin’. Once #5G comes to the fore, it is expected that #OTT services will have more subscribers than pay TV customers. https://t.co/JmzcsEHgYu

[Mike Sullivan @MikeBBMS]

Is this the cable #broadband killer? #5G https://t.co/fS4djzrCOf

[Mike Sullivan @MikeBBMS]

Self-service is one of the least-explored channels in the customer service experience arena. Here’s a great article that looks into enhancing #CX using a knowledge base. #AI #Chatbots #CustExp https://t.co/7xGWawhijj

[Mike Sullivan @MikeBBMS]

Forrester predicts AT&T will buy Roku, and Google will win a bidding war for LiveRamp. Place your bets. #Telco #Tech #Media https://t.co/T292t28HcT

[Mike Sullivan @MikeBBMS]

Great read on the best practices for delivering a more personal customer experience. #CX https://t.co/mKNrkPOPXH

[Mike Sullivan @MikeBBMS]

What do today’s shoppers want from retail #loyalty programs? If you guessed free shipping hands-down, you’d be right. https://t.co/ysDRtLD0Dy

[Mike Sullivan @MikeBBMS]

This reorganization puts emphasis on growth. Older #mobile and #wireline won’t be the biggest revenue contributors anymore. #5G #Telco #CX https://t.co/H3pmNog8Zv

[Mike Sullivan @MikeBBMS]

From aligning the #network resources with the SIM profiles to roadmapping for how bootstrapping at volume will be managed, here’s a look at what #mobile operators need to consider now before the #eSim wave hits. https://t.co/VAdUMn0wfI

[Mike Sullivan @MikeBBMS]

By becoming a default choice for a #DigitalAssistant, brands are gaining ‘Incidental Loyalty’ via voice searches and purchases. It’s eliminating brand decision-making for the consumer. #VoiceActivation #Marketing #AI https://t.co/mADe6iPBwY

[Mike Sullivan @MikeBBMS]

#5G offers an opportunity for #mobile operators to reinvent themselves and their customer relationships with brand-led marketing. Will they capitalize? #CSP @EvolvingSystems https://t.co/J8f5CFfsL9

[Mike Sullivan @MikeBBMS]

#CX 101: If you don’t understand your customers, you’ll never be able to create a connected Customer Experience. You must understand their attitudes, what drives them, and try to anticipate reactions to certain triggers or offers. https://t.co/eKl1hMFewA

[Mike Sullivan @MikeBBMS]

With a #cloud stack that includes a public cloud and ‘power-based’ hardware, virtual infrastructure management and more, IBM could position itself as a #CSP partner that’ll deliver some of the promises the #NFV community has long supported. https://t.co/twRuJBbj9B

[Mike Sullivan @MikeBBMS]

#CSPs can cash in on the dealer opportunity and find new ways to give them a competitive edge. Stop just swimming in channels and manage the dealers for success. #Network https://t.co/zl0WqUXJvH

[Mike Sullivan @MikeBBMS]

“By offering points for #UGC, we see a 70% increase in content submitted to that brand’s channels.” Incentivize consumers to review your products online and create content showing them enjoying your brand. #Loyalty #SocialMedia https://t.co/YLnfqojxqS

[Mike Sullivan @MikeBBMS]

Improving revenue and keeping customers loyal that will drive the #MVNO market over the coming year, and we may see more white label partnerships. https://t.co/tyB0Rbc3WS

[Mike Sullivan @MikeBBMS]

#5G is coming, but it will be incredibly limited for years to come. 4G and 5G will be working alongside for a long while. #Network #Tech #IoT https://t.co/SYKf6zwIuM