@AmericanAir after 4 hours on tarmac they de boarded but held luggage on plane. Rescheduled flight AA 728 to 8:30 PM tonight. I watched a family with small babies be unassisted. Barely any staff @PHLAirport to help anyone. What happened today was inhumane- treated like cattle
@AmericanAir your customer service is a disgrace. We sat on the tarmac for 4 hours while a pilot just kept saying they were rebooting the weather system. They had no idea when anything would be complete. Flight attendants did nothing to try to comfort anyone.
@MikeBilliris Delays are never our intention, but we greatly appreciate your patience with us today! Our DMs are open if you need rebooking assistance.
Hey @AmericanAir thanks for making us sit on the plane for 5 hours while you load software onto a plane that’s been sitting at the terminal for 10 hours prior to us boarding an 11pm flight. #AAflight728
A very special Mother’s Day wish goes out to these two, who like all Moms out there, always go above and beyond selflessly day in and day out. #happybirthdaymom❤️ #happymothersday… https://t.co/8iT9175uD9
Sending a special Happy Valentines Day to these two who continue to enrich my life with endless smiles, laughter, and ❤️. #lucasettimo @ Hotel Xcaret México https://t.co/iYxpGgry6r
First of many family vacations with this crew but we may need to come back because Luca still needs some work on his Spanish. #lucasettimo#billirispartyof3… https://t.co/uQXIUxVqGN