Mike Kilroy

[Mike Kilroy @MikeKilroy11]

Hey @Macys a shoutout to associate 71115670 (didn’t catch her name) at your Willow Grove PA store this morning. Super helpful and friendly!

[Mike Kilroy @MikeKilroy11]

Hey @WellsFargo a big shout out to Tin and Alexandra in your customer service escalations department for all their help! Super team!

[Mike Kilroy @MikeKilroy11]

Hey @GEICO Assurant jacked my condo pol prem by 35%, blaming the loss of CONTINUOUS COVERAGE CREDIT in PA. Sounds like BS. What gives?

[Mike Kilroy @MikeKilroy11]

@united Thanks. I guess the week I had checked there were a number departures from Terminal A.
For future reference, can I check bags at Terminal A, or just Terminal C & E?

[Mike Kilroy @MikeKilroy11]

Hey @United. We are on flight 2119 out of EWR on Thursday 2/19 morning. Looks like this flight normal departs from Terminal A. Are we able to check bags at Terminal A or do we have to check bags at Terminal C?

[Mike Kilroy @MikeKilroy11]

@united Thank you for the quick response!

[Mike Kilroy @MikeKilroy11]

Hey @united Does Premium Plus seating also include Premier Access? The web page that lists PP benefits says it does, but the web page for Premier Access benefits does not specifically include PP (under “Who gets Premier Access”)

[Mike Kilroy @MikeKilroy11]

Hey @Nike My warranty claim 120755024 was approved around 3/4/25, but I still have not received any refund via USPS or email. Your voice response system said I should receive it in the mail 7-10 days after approval. Can you tell me when I should expect it?

[Mike Kilroy @MikeKilroy11]

@americanair still no contact from your baggage team. When I call and request an agent I get transferred and disconnected. Can you help?

[Mike Kilroy @MikeKilroy11]

Hey @AmericanAir Two of three bags damaged after using CHS baggage check at parking garage. Claims submitted. Would advise others to avoid this service!

[Mike Kilroy @MikeKilroy11]

Hey @united Shoutout to FA Katie in UA050 MAD-EWR 10:50 bus class who just spent 5-10 minutes patiently explaining everything to two ladies who said they haven’t flown too much. #supernice

[Mike Kilroy @MikeKilroy11]

@united we’re flying on a UAL in business class with miles. If this international flight gets cancelled, will we be re-booked in bus class?

[Mike Kilroy @MikeKilroy11]

Hey @united. Customer service from your contact center is consistently exceptional! Always a great experience.

[Mike Kilroy @MikeKilroy11]

@HeathrowAirport Good morning. Will the Border Force industrial action affect outbound flights to the U.S., or only inbound flights?