Mike Smart

Digital Transformation Technologies and Cyber Resiliency Research Analyst and Operations Officer at NelsonHall

[Mike Smart @MikeS_NH]

'With the surge in #agenticAI and renewed pressure on enterprise productivity, the roles of the #GCC and the partners who help build and operate them are being redefined.'

[NelsonHall @NHInsight]

.@Vaibhav_NH has published a new @NHInsight blog post – "@Infosys GCC Conclave: What 'AI-First, Future-Ready' Means" https://t.co/DYQxu66L2l

#GCC #AI #AgenticAI @InfosysBPM

[Mike Smart @MikeS_NH]

'Firms that deliver disciplined execution of technology transformation will rapidly grow their businesses as the industry aggressively consolidates.'

[NelsonHall @NHInsight]

'Firms that deliver disciplined execution of technology transformation will rapidly grow their businesses as the industry aggressively consolidates.' – #NelsonHall blog post by @AndyE_NH: https://t.co/iTr5mDoEnJ #WealthManagement #AssetManagement #Banking #OpenBanking #AI #ESG

[NelsonHall @NHInsight]

We've just published the May edition of our #ITServices newsletter on #LinkedIn. Click the link to subscribe:
https://t.co/xUwa9W0MVE

[Mike Smart @MikeS_NH]

'The top vendor selection criteria are #CXtransformation and innovation aligned with travel, transportation, and hospitality needs for #AI + human delivery, agility, and specialization.'

[Mike Smart @MikeS_NH]

'The next goal post for the industry is delivering #AI-based value, likely with the support of #agenticAI strategic advisors.'

[Mike Smart @MikeS_NH]

A new @NHInsight report by @IvanK_NH analyzes the worldwide market for #CXServices in #Travel, #Transportation, and #Hospitality:
https://t.co/4OdOvt0LfN
#CXtransformation #CX #AI

[Mike Smart @MikeS_NH]

'Improved customer satisfaction is the top client priority and has the highest vendor effectiveness.'

[Mike Smart @MikeS_NH]

A new @NHInsight report by @IvanK_NH analyzes the worldwide market for #CXServices in #Travel, #Transportation, and #Hospitality:
https://t.co/4OdOvt0LfN
#CXtransformation #CX #AI

[Mike Smart @MikeS_NH]

We've launched a new #OperationsTransformation Insights Newsletter. It provides a round-up of @NHInsight's research & thought leadership, a summary of recent market happenings and more...

https://t.co/F7qkoZ3YTc

[Mike Smart @MikeS_NH]

Most #GenAI investments are for use cases including service delivery optimization, legacy modernization, and managed services automation...

[Mike Smart @MikeS_NH]

.@AkhilaH_NH has published a new @NHInsight blog post – '@Nasscom ‘26: IT Service Vendors Realign as AI Orchestrators' https://t.co/mu7O38LXTg

#ITservices #AI #GenAI #AgenticAI #Talent #cybersecurity

[Mike Smart @MikeS_NH]

With #AI solving challenges through automation and data intelligence, service vendors are focusing on leveraging agents and #GenAI for service delivery...

[Mike Smart @MikeS_NH]

.@nttdata_inc is investing in #agenticAI across applications and #BPS, including Agentic BPaaS, NTT DATA AI for Contact Center, tech debt modernization, and #AI-native SDLC...

[Mike Smart @MikeS_NH]

.@JohnL_NH has published a new @NHInsight blog post – 'NTT DATA Focusing on Responsible Innovation & Human-Centric AI': https://t.co/qfsqFUGN8P

#ITservices #AI #AIOPs #AgenticAI #BPS #Innovation @nttdata_inc @NTTData

[Mike Smart @MikeS_NH]

.@nttdata_inc has recently launched NVIDIA-powered enterprise #AI factories that provide full-stack, domain-specific solutions integrating data, infrastructure, workflows, and governance...