I just called your customer service number to get some help. In all my years of flying with you guys, I have never received service with such a lack of empathy, compassion and unwillingness to help me get answers. What has happened?
@MikeWeinstein11 While our flight status messages are all automated, we understand your frustration, Mike. We're doing our best to get you going today despite the severe weather in Dallas. Thanks for hanging in there with us. -Jen
@SouthwestAir Please stop apologizing. The same exact text seems impersonal. This is fourth and of my last five flights with you guys seriously delayed.
Deleted your mobile app @FoxNews. We don't need alerts on our phones about outcomes of football game. I recorded game & was 15 min behind. Thanks for ruining the game for me. Not impressed by you being first to report.
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